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"Shane, the plumber, cleared the drain clog. He was friendly, on time, knowledgeable, and answered all my questions. Shane estimated it would take an hour and it took only about half an hour. I was then charged a ridiculous $830. I feel I was way overcharged and am not happy with this. I do not recommend Dean's Home Services."

"It wasn't timely. He hires cheap labor that does everything but isnt good at anything. The framers were hacks using broken lumber in spots. Sheetrock cracked and needed repair ( which they did) the new shower was installed without specialized mounting clips and the flange on shower walls were cracked. The shower door did not function and when I went to fix it, the hanging hardware fell off. New flooring throughout the house including the new addition. The new addition subfloor wasn't screwed correctly which resulted in a reinstall. In the old part of the house, the subfloor was not prepped properly causing the vinyl plank to bow and crack. Jim refused to fix. Jim's crew forgot to put a vent on roof so water came into house and collapsed the bathroom ceiling. ( He did take responsibility and fix that) overall very disappointed with someone that claims to do quality work. If I could rate lowerI would."

"The upfront scoping of the project was excellent. Joe spent the right amount of time getting the details right so when his crew arrived to do the work, they already knew what they had to do. The pricing was competitive as well, plus they offered me an extended warranty for the water heater over and above the standard warranty."

"The plumber did a great job and came out within the hour. He gave me a quote after looking at the job and then when right to work."

"Small business is defined by their ownership. Ownership determines leadership, accountability, and service. It's pretty straightforward when things go right. The company is defined by how they handle difficult situations. Without going into great detail, there was a good faith mistake made. As soon as Robert, the owner of the company, was made aware of the situation, he immediately called, took responsibility for the situation and rectified it. He was professional, a good listener, and insightful in his responses and solutions. As far as the company is concerned, the estimates are accurate and thorough, the electricians are prompt, courteous, neat, and knowledgeable. Every company has weaknesses, but overall this is a strong company and I would highly recommend them for your electrical project needs. Frank R."

"Hello Tony, So we had xxxxxxxx come out and the following was discussed: 1. Because of the design of our home with the foyer and existing 2 levels what we “essentially” have is a two zone system. 2. If Countryside removes the zone system and dampeners we will have no heat in our lower level so they advise against that. 3. There was a way to give us a two zone system however because Countryside chose the layout the way they did there is no option to do anything different at this point. Short of a whole new system at the going rate of ~ $7000 (You have been paid $7505. Removing anything will lead us with just what we started with which is NOT ACCEPTABLE. 4. Countryside has provided us a “quote” and a final bill. There is no signed contract, no change order, no email agreement to do any additional work other than the quote and the crossed out “upgrade” that the quote identifies and Tony was told of specifically at the final “pre work” meeting. 5. We are starting drywall 01/28 and Doug and Joanne Hill are considering $7505 (paid) the total amount due. Please note this amount is ~ 20% more than the quoted amount. Again, there is no signed contract, no pre park scope agreement, no change order or any other conversation signaling to the homeowners the cost would be more the the originally quoted amount of $6505. 6. The homeowners also have two quotes that the desired two zone was possible and that due to the design of our home, essentially what we have. Except due to Countryside opting to add zoning system the two zone system can not be re routed any other way. 7. Doug and Joanne Hill has asked for the Owner to contact for over a week, this has been done via the Sales guy Tony, posted on the Complaint/review site, and a Better business Bureau has been filed over a week with No response from countryside. Given that all this has been done we are considering our relationship complete. Doug and joanne hill have paid Countryside in FULL (20% over quoted amount) and 10% over market value for work complete as evidence by report from Center-point home Services. Addendum 8. Doug and joanne previously offered to split the ~3300 upgrade homeowners did not agree to - leaving countryside to absorb 1505 and the homeowners to pay 1505. Given the assessment from xxxxxxxxxx this offer has been withdrawn! I will forward this to the owner and the BBB Done !"

"They had to replace a diverter cartridge but they broke it. Initially, they told me that everything was fine but then I noticed that the water was dripping and not diverted correctly. They claimed that the spout dripping was normal and I had Grohe sent me a new part to be installed. The new plumber who replaced it showed me how the initial diverter's spring was broken during installation. Very disappointing, especially the fact that they did not take ownership of breaking the part and charged me an exorbitant amount for installation. They wanted the same exorbitant amount to install the new part."

"I expected an easy repair for the dishwasher, and it went better than expected (part repair versus replacement). The challenge was finding a part for my vintage stove. They found it and repaired quickly. I appreciated they were up for the challenge and didn't just write it off as an impossible task."