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"Professional and great service! Would hire again."

"Pricing was clear and reasonable. Job was scheduled and done quickly to our satisfaction."

"Great job overall. Gave me a quote quickly, came out quickly and did a great job. I will hire them again. "

"I had a large area rug with heavy foot traffic and pet stains, and the odors to match. In addition there was age related damage to the backing. Bella picked up, did a deep clean, repairs, and delivery back. They were prompt, communicative, accommodated my schedule, professional, and charged a fair price. Highly recommend."

"Very professional , shows up on time and does exactly what the customer request. They do excellent work."

"Very friendly and extremely professional. They demonstrate attention to detail and are very tidy. Our carpeting was so clean and the home smelled great!"

"As far as I know the project was a success. Quick and easy "

"STAY THE HECK AWAY FROM THIS FROM BELLA CUSTOM CARPERT CLEANING IN NEAR WEST SUBURBS OF CHICAGO! IT IS NOW A BILIGERANT CON! After 13 years, I hired them again for my front room and family room at $269 on 9/23/23 on a Sat. They came over 3 hours late from the appointment time. They were unable to communicate in English. When asked for proof on insurance and bonding they ignored me and intimidatingly with grunts and stares the big guys pulled the big tube and nozzle in the house. They did not know what to do! I had to direct them to the rooms and the stains I needed removed. Well, all they did was drag the vacuum nozzle across the carpet and leave! They blew dirt down into my floor vents and closed them! I was assured stains would be treated and removedâ ¦not! See pictures for the stains which was the reason I hired them. And here is when it gets nasty and really why not to use them. When I called Gary on Monday and told him, I said I had tried vinegar and water afterwards. Gary voice was slurred and laughed saying â thatâ s what we use. Let us come out and hit it again!â I asked how much, he said â only $120.â When I said why it wasnâ t done on Sat, he responded in the same slurred tone, â weâ ll be out to do it again!â I hung up. Hereâ s the definitive â kickerâ â ¦3 weeks later I get a call asking for the check. I told him I sent the check to Westchester because, incredibly, no address is listed on the receipt and that was what came up on the I â net. He said for me to send him another one in Lagrange. I told him no because I have a cancelled check fee. Again in a slurred, fogged in, tone, he said OK and he will call his Westchester office to see if they got it. Never heard back. It is obvious Bella now has a huge problem with service techs and apparently polluted ownership. STAY AWAY FROM BELLA! IT IS NOT WHAT IT WAS!"

"would not recommend this company. After they cleaned my AC, the technician seemed visibly panicked, and shortly after he left, my AC completely stopped working. I contacted the company right away. They said they would reach out to the technician, but no one has followed up. I also tried contacting the technician myself with no response. It has now been two days without AC and no communication from the company. Extremely disappointing service and lack of accountability."

"Araceli is wonderful! She did an amazing job and is very thorough and communicative. Cannot recommend her enough :)"