Get matched with top roofing installation & roof repairers in Winston Salem, NC

"It was excellent, they were professional and he knew what he was talking about."

"Pro: Meticulous, professional, timely, excellent work product. Would re-hire them without a second thought. Con: Can't think of any, except maybe that they aren't the cheapest? We tend to not hire the cheapest service providers anyway - usually get what you pay for. We recently moved to Charlotte; knew when we bought the house that the relatively recent addition needed some fresh attention to address the original painter's failure to prime, resulting in deteriorating paint as well as some wood rot on windowsills and trim. We saw Serpaco Painting busy at work on historic homes in Dilworth and decided that if they can be entrusted with that work, we should at least get a quote. The owner, Chris Gray, arrived to give an estimate and we knew right away he is the kind of person we prefer to give our business to. He took time to carefully evaluate the job and give us what we felt was a reasonable estimate - he described his business as not the cheapest but not the most expensive. When the crew arrived, his crew chief, Hugo, was also personable and professional. The crew remained roughly the same throughout the job and were pleasant and polite (never saw a cigarette around them, either). They consistently showed up when they said they would, explained what the day's priorities were and then followed through. Chris was onsite at least once a day to keep apprised of progress and to point out any additional priorities to Hugo and the crew, and also to touch base with us. He also provided well-reasoned advice about colors and contrasts when we asked. The job ended up requiring more woodworking than anticipated as there was some additional, hidden rotted wood. Hugo may be primary a painter but he is also an adept craftsman, rebuilding our front porch facade and column. They prepped more than any painting crew I have ever seen, sanding for about a week before starting any paint. The priming was thorough and the painting very well-done. When the job was deemed to be nearly complete, Chris came to walk around with us. He noticed the things we had noted, but also pointed out several other areas that were not to his liking; Hugo came back the next day to repaint one of our shutters that was a little streaky, and one entire side of the house that needed another coat to counter the effects of the sanding that was required (the extra coat improved it tremendously), but also to take off, sand, and refinish our front door. Although the front door was not part of the coat, it seemed that the bleach used in pressure washing the siding had dripped through the plastic-and-tape covering intended to protect the door. The refinished front door looks great, too. We are extremely happy with the finished product and suggested that Chris can keep his sign in the yard as long as he wants."

"Not satisfied"

"Greg did a great job under difficult circumstances. Door looks great and fits well."

"The deck was not built to the plan as contracted in picture and graph and writing. When we met with the owner and then with his workman, they both said they build the deck according to the plan. So we signed the contract. But then the workman showed up with the lumber already purchased, they did not have a copy of the plan. They built a deck that did not match the plan. We paid them in full. We met with the supervisor and he agreed that it was not according to plan. We told them to just remove the deck and we would get someone else to do it. They would not even do that. Our remedy is to go to court."

5 EMPLOYEES. RARELY USES SUBS FOR ADDITIONAL LABOR. COST IS DETERMINED BY THE JOB. FREE ESTIMATES MAY CONTACT THROUGH EMAIL.

"Mr. Richard was pleasant and had wonderful customer service! He took his time to explain what he was going to do, once the job was completed he explained to me what he did! I am pleased with the service."

"Perfect. I enjoyed getting to sit in the storm shelters at their showroom to help with size selection. After signing up for the install, they connect you to an online portal to manage the contract and to update building permit number, etc. Installation was prompt and clean."

"It went fabulously and I would definitely hire them again"

"They were FANTASTIC! Quick to get the work done and, after a small issue post-installation, made things right with no fuss. The gutters look and work great. Would absolutely recommend to friends and family!"