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"Ron & Ryan arrived within their starting time, removed all the old windows and installed the new ones for our basement. They were pleasant to speak to, knowledgeable about their job and helpful in answering my questions. It was hot all day but they both kept moving and knocked it out. It was about an 8 hour job. Highly recommend them and GlassblockHQ!"

"I was quoted a price of $95 for cleaning 2 rooms - service was to include pre-treating, and cleaning under the couch/loveseat, etc. I was not home when the young child showed up to clean the carpet. Apparently he attempted to quickly run the steam cleaner without moving anyting (and without pre-treating). My wife asked about cleaning under the couch etc. She was informed that was the "next package up". The tech reluctantly agreed to move the couch & loveseat to clean under them. My wife asked about the stains that didn't come up in the high traffic areas. Once again, the tech claimed that pre-treating was included in the "next package up". When pressed, he agreed to only charge us $20 to get that area clean (instead of the normal $30). When he left, the carpet looked "OK" according to my wife. Final charge $124 - quoted price $95. I called the office and inquired generically what was included in the advertised package. I was told it included pre-treating and cleaning under the couch & loveseat. I then revealed that in fact I was inquiring about the job just completed, and the upcharges. KELLY - the phone answering person then switched her position and said we had to *ask* to get the furniture moved - no mention of any next level up package. After calling the tech she stated that he actually applied some special "enzyme", and that was $30. I never asked for any "enzyme" - I asked for the pre-treatment that ****I PAID FOR****. KELLY refused to make this right, and instead acted as if she could have cared less. Do yourself a favor - AVOID THIS BUSINESS AT ALL COSTS - they are *CROOKS* and *LIARS*. I have filed a claim with the BBB."

"Prime Flooring was outstanding. The quality of the work was outstanding. The went above and beyond."

"Terry and Michael are great installers. The owner of the business is very hard to deal with and will not take care of issues that arise. I have been trying for 11/2 years to have my kitchen floor fixed. The owner Todd said I bought discontinued floor and it was my fault that it is coming apart. The tongue and groove edges cracked causing my floor to come up due to an employee beating my floor in place. The employee no longer works there but Todd refuses to fix my floor. I have gaps in my living room and a bad spot in my bedroom. I contacted the flooring company and they told me that the floor was not properly installed. They offered to send replacement flooring, but I would have to pay shipping. I would also have to pay someone to tear up my kitchen and install the new floor. Todd put frog tape on my floor and said they would get caulk and other things to fix my floor. This was 5 months ago and I never heard a word from them. Todd does not believe in customer service and once he has your money he is finished no matter what issues arise."