
Serving Zirconia, NC and surrounding areas
Approved
Super Service Award Winner
Customers say: Super punctual
"We wanted some landscaping done on the front of our house where previous landscaping was done. We wanted new sun tolerant bushes and removal of other bushes. We also wanted weed barrier, jut matting, and mulch. I contacted Zac and he sent out Roger who took our information and told us that he would get back with a quote. We had the quote 2 days later. We had to wait until April to get the work done due to Winter. The work started on April 1st. It was supposed to take 2 days but took 3...no big deal. I was home half a day for the first day, the end of the day on the second, and all day for the last. It started out great, but then turned a little south on the second day. Roger was our foreman. He was nice, but was on the phone a lot in his truck, or doing paperwork, or left a lot and the guys were there alone. On the second night before Roger left he told me that they had some plastic barrier pieces left over from another job that they placed on our landscaping to help keep the mulch up. We are on a pretty steep hill so I thought that was a nice touch along with the jut matting underneath. He also told me that the plants would be watered before the guys left. Well, the plants never got watered and the barriers that he placed were put on top of the slippery black weed barrier and not on top of the jut matting. He decided not to put jut matting in a spot, (I guess, to see how it would work). When I went outside to check on everything after they left I could see black underneath the much. I moved the mulch and there was no jut matting. When I got home the next day they had covered the whole area with mulch and you could see where it was falling down the hill exposing the black weed barrier. I asked him about it and he said that was where they put the plastic barriers. I said, that is not working and made them move all the mulch off the barrier and put the jut matting down. The last day I was home the whole day. I had noticed in the morning that on the last area they had a strip of jut matting and then nothing, then another strip and then nothing. He saw me and asked if I was going to be home the whole day, and I said yes. His face sort of lost a little expression. I then asked about the jut matting and why it was not covering the whole hill like we asked and paid for. His excuse was that he misquoted us and had went over budget on the jut matting. So instead of doing it right he was going to rip us off, thus the lack luster look when I said that I was going to be home. Well, I made them put the jut matting everywhere and then he watered the plants and was done. Some of our plants died after the frost, but would have anyway because they were not heat tolerant. Nowhere on the hill is there one bit of shade. That is why we wanted heat tolerant plants. Spoke with Zac and he said that he would send another foreman out and that he would come out 45 mins after they got there to remove some plants. He did not show up so only 3 were replaced since the new foreman did not know what the other plants that were not heat tolerant looked like. They ended up giving us 6 plants for free. Forgot to mention that one tree and 4 plants were not brought, but I was going to get charged the full price with Roger. I deducted the amount and paid for what we got. All in all Zac made it right but I would watch out if you have Roger for the foreman. Jason was our second foreman and the guys loved working for him. I appreciated him also. Thank you Zac for making it right. I would definitely use your company again without Roger."





+68











































