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"Our project was originally to start on November 13th and take 3-4 weeks. Due to 4 days of rain and other projects he had to finish, it was started later than planned. On the second day, Jamie texted to say someone’s car broke down on the way to our house and they’d be late. Later in the afternoon, we were advised the vehicle was in the shop so the crew couldn’t come. (There were 4 vehicles here the day before so we weren’t sure why one in the shop took the whole crew out.) They resumed work the following week. He asked in the beginning if we had any particular concerns and we said yes, two. One, our grandchildren, 2 of whom are toddlers, are here often so care would need to be taken to keep nails and hazardous garbage picked up when they leave for the day. Two, they would need to keep the gate to the pool closed and either cover the pool or be careful in that area. Most days, we walked outside to find the gate left open and nails and pieces/slivers of wood, paint chips and other garbage littering the yard and deck. We went out one day after they left and realized they had been using the pool deck to cut the material for the facia, siding and trim. On these days, the pool was littered with sawdust. We were past Thanksgiving and heading into Christmas and no end in sight. The gutters had yet to be done weeks after the painting was finished. We were wondering if this job was more involved than this company typically handles or if a good project manager was needed. We had to remind him of the same things multiple times because nothing was written down. There is paint on the front porch rails, paint on the pool deck and on the outside of the screened porch. There’s overspray everywhere. We did have a walkthrough, and they did take care of the things we pointed out. At the same time, as the months have passed, we continue to find areas that need touch up. We will need to purchase paint and must touch things up ourselves. The biggest problem we had ended up being with the way the drip edge along the roof line was handled. Four months prior (in August) we had our roof replaced including new drip edge. We were assured that when replacing the facia that the drip edge would be fine. If there were spots that needed to be touched up, they would handle it. By the time the work was done, the drip edge was in bad condition with warps and bends to the point that we insisted it be replaced. At first, Encompass pushed back stating that the drip edge had been installed incorrectly. However, the the roof and drip edge were installed correctly by a professional roofer but damaged during the facia replacement. Encompass did consult with a roofer who told them that there should be no problem replacing the drip edge, so they proceeded to do so. Their work in replacing the original drip edge was better than they way they originally left it, but it was far from the condition it was after our roof was replaced. One of the reasons the drip edge was so important to us is that we just had bats removed from the attic and wanted to have the drip edge prevent that from happening again. In addition, after spending over $58,000 on our house, we weren’t happy with the finish of the drip edge. Since then, we’ve started getting estimates on what it would cost us to have the drip edge properly replaced. So far, we’ve received an estimate of $19,000 for the work. Because there is so much of it that has been damaged, it would cost more to cut and replace only the damaged parts and leave the few places that are not damaged than to replace all of it. We are also seeing wasps go under the drip edge, which was not happening prior to the work Encompass performed. After spending over $58,000 on the work, we are extremely unhappy to be looking at numbers this large to ultimately finish the work."

"They told us "Our dispatch fee to come out is $39 and we waive that towards any work or repairs, including diagnostics." The electrician went to check and stayed at the property for less than 5 mins after confirmation to do full diagnostic of the electrical system. I don't think less than 5 mins is enough to run a full diagnostic and later on advise to upgrade the whole panel."

"Andrew showed up on time and did a good job."

"We were very satisfied with the service and appreciate their investigation into our issue."

"Great carpet great staff both in warehouse and installation"

"I made an appt for the next morning but he called me to see if it was an emergency. I said I needed to fix my refrigerator ASAP. He was here in 30 min. Fixed my fridge and didn't charge extra for evening appt. It only took an hour. He was very efficient, and gave me a fair price. I would recommend him to everybody."

"They came out and resolved my plumbing issue on the same day. Very courteous scheduler and technician was even better."

"I am leaving a review before the work is even started. I received a quote from another company and scheduled the work. When they showed up, they tried to triple the cost. I told them to get out of my house. I then called Rooter Pro Plumbing to come out and give me a quote. Jerimey Jackson came out and looked over the situation and then put me on a conference call with the owner. They agreed to match the quote I received from the other company even though it was seriously underbid. They are a great company to work with. They are scheduled to come out this week to start the project. I would highly recommend a company with such integrity in the employees and the owner. I look forward to working with them."

"The technician quickly diagnosed what was wrong with our GE refrigerator and ordered the needed part. After only a couple of days, he came with the required part and efficiently made the repair. Would hire again."

"I had these guys to replace my main water line and to Install new pipes in my house they were very curious,patient, and they answered all my questions They did great work for me I am so thankful for John Jetter Plumbing"