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"Great experience! Not pushy, patient with my questions and my need for time to make decisions. Did a wonderful job rebuilding my deck sanding and staining as well as making sure details were on point. Cleaned up everything when finished and checked back to make sure i was happy which I am! He made the whole thing as painless as possible! "

"In addition to my other 5 star ratings I would like to add a five star appreciation for the entire teams respect for the home owners comfort and wishes as well as pride in their work."

"Very accommodating and great service and product"

"Very professional and efficient. We had a great experience!"

"Excellent work. He came with his tools on time and completed the repair work within an hour. Will definitely hire again for any wood work and repairs."

"All went well. Superior workmanship and attention to detail. Mr. Warden is personable and a knowledgeable craftsman."

"Do not use Neil Kelly in Seattle for remodel work. May 2016 -Sales & Design person Bruce began promoting Neil Kelly to me as a full service remodeling company. Project management and quality construction from beginning to completion. It is not. We met every week or two at various suppliers around Seattle & Bellevue selecting materials. Two months in I was given a floor plan with errors. Bruce would come back a few times with the same uncorrected plans. A first red flag. Received a project quote. Subsequently the quote was revised to exclude; electrical, plumbing, floor material and installation, cable railing, painting. ‘Full Service’ did not include scheduling these people. I should have cut my losses here. Red Flag. I was given a 2-3 month construction schedule; July to October 2016. July 2016 Demo began. From the beginning The Project Manager and ‘workmen’ appeared incompetent and disrespectful of me and my home. They had a variety of people dropping by inconsistently to do work. They didn’t seem to know the design concept nor were they craftsmen. The ‘project manager was rarely on site. The job had almost no oversight. I observed issues like incorrect framing and when I approached the workman he would respond as if I had no place in discussing his work. I was living in my home while under full construction. The site was like a dump. Trash cans with odor permeated my home. Clean up was not part of the daily work. I had to call the main office and request someone come and haul away debris many times when I could no longer stand the mess and odor. Delays were ongoing. Mistakes in the framing of closets made getting doors almost impossible according to the ‘project manager’. Doors that were ordered were not the style I specified from the beginning. It was appearing that the incomplete floor plans had been indicators that no-one was paying attention to my requests on style and finishes. One day I came home to find that a leak caused by the workman in the bathroom had caused the powder room ceiling below to fall down. It was a mess of old sheet rock stuck everywhere in my powder room. Ceiling had to be replaced. Inspections happened without a workman on site. I had to take inspectors through the project unable to find Paperwork that was necessary. Code violation; two balcony half walls were removed and left without a rail for over a week. Passing the October completion date the project labored on. Rarely seeing a workman. Purposeful damage to my front door. Late fall the workman was on site and I heard him hammering my entry door. I noticed later that my door was warped. It was not shutting and sealing properly. I approached the workman about this. He explained that a squeak in it had been bothering him. I asked for someone to fix the door and it could not be done. Extreme cold in December of 2016 was flowing in around my door. My home was freezing. This went on for several weeks. I finally bought a new door myself and made them install it. I was wearing thin. More sub quality work when the workman hammered in white pressboard shelving that had to be ripped out. I had to put my own shelving in. My costs were escalating. The scheduled end date had come and gone and we were into the holidays of 2016. I had plastic everywhere and had to call in for someone to take it down. 2017 I was left without several doors. Construction dirt covered everything. Again they did not clean up. I waited for months to have doors put on. It took all summer to figure out what they were going to do. I was not their priority. Finally they had to custom build doors to fit the closet the workman had built too large. September 2017 sliding doors were installed. A week later one was sticking and not able to open fully. I contacted Neil Kelly to come out and fix it. They did not respond. April 13, 2018 I received an email wanting a final payment to close the job. I had made all payments prior to the last 10%. The work was so unacceptable on every level and incomplete I was not agreeable to an additional payment. A manager in Seattle explained that they had lost money on the job. I’m sure they did because they had to make repairs, rip out work done etc. The project manager was most certainly not managing my account. Neil Kelly threatened me with collections. Having taken a toll on me, July 2018 I made a final payment that they did not earn. I’m writing reviews of the Neil Kelly Company as it relates to my experience. It is my intention that the public be aware that this company is concerned with customer service and is not equipped to provide the construction services they are promoting. I remain an extremely dissatisfied client."