Heating & Furnace Contractors in Augusta, ME

"The office said that a service person would be right out to check out the problem. The Tech, Ron was there within a half hour. He was friendly, respectful and listened to the situation. He diagnosed the problem within a minute. He had the parts to fix the problem. The whole matter took about and hour from phone call to repair. The phone interviewer asked the right questions so that the tech could be prepared for the problem. One of the things that I really appreciated was that the tech was well dressed and clean and didn't smell like cigarettes or pot."

"Dear Tom and the Midcoast Aerus Heat Pumps staff including Mike Johnson (salesperson) and Stephen Lynch (the installer). We needed a heat pump this year and started at Angi to see if there were any local companies (Brunswick, ME) that we knew. There were many companies to pick from and started with, what turned up to be, your company, Midcoast Aerus. We could see that you were on the list for Efficiency Maine too and that was good. We had used a company last year to get our attic done with insulation and Efficiency Maine had a great rebate and saw that we could get a rebate on heat pumps too. Maine has done a great job on energy reduction! I got emails from several companies through Angi and received a couple of calls and got one or two additional voice recording calls from Mike. He sounded good and I called him and we arranged for a house inspection a few days later. In the meantime, I received a couple more calls from other companies and talked with one, a high-pressure sales person and couldnâ t wait to get off the call! Mike arrived with Stephen, reviewed all kinds of options (including explanations about heat pumps efficiency, brands, etc. and info about Efficiency Maine) and we all decided on one with Fujitsu to be installed the following week. Mike stayed on constant contact by email and short calls to ask (or answers) regarding various questions along the way. Stephen came on Friday, April 21, 2023 and the electrician came that morning too. Mike came by that morning too. He was between customers and had an hour or so and helped carry in all the equipmentâ ¦as Mike said, he was more than happy to help lug stuff cuz he didnâ t know the installing part of it! But both were always friendly, and offered thoughts and ideas about heat pumps and energy efficiency, generally. Stephen did all the work himself and answered all kinds of questions throughout the day. Plus, our 9-year-old grandson (Kai) was there (for almost the entire day!) and he had LOTS of questions! Stephen was very kind and asked Kai to watch and help (picture attached) where possible. It took Stephen about 9 hours that day and after showed us how the remotes work (one upstairs and one down). Stephen cleaned up the site and like it is in the TV commercial, â It looks like it was never there.â The yard and house were clean and perfectly done. It looks like the new heat pump has always been there (inside and out)! (Pictures attached). Thank you, Mike, Stephen, and Tom (the owner), for a wonderful experience with the heat pump installation, finance, and the tremendous personal customer service Mike and Stephen had provided! Mike and Stephen had mentioned the name â Tomâ at various conversations and I realized that he is the owner. I have never met Tom before, but I had checked the comments on the Midcoast Aerus site and saw that the comments were mostly very good. There were some comments where one issue or another had to be fixed, and in every case, â Tomâ was on top of it and took care that those issues were fixed right away. He responded to every one! Incredibly professional! I told my wife what I had seen and that was all she needed! Thanks again! Call me if you need anything else on my end, finance-wise, etc. Tom Broussard 207-798-1449 tbroussa@comcast.net"

"Cam did a great job doing the installation and explanation of the heat pump. He also took care of registering the heat pump so everything was taken care of for us. The rebate from the state was also taken care of and deducted from our bill so we only paid the price of the heat pump with the rebate included. This is a big advantage because you are not paying the extra $2,000 for the bill and then waiting to get the $2,000 back from the state which could take weeks. They did a great job."

About us: "BRF Services has been completing electrical work for residential and commercial clients for over 20 years. We complete a wide range of projects, from a simple spray insulation to a full electrical install on a custom home. BRF services values customer service, professionalism and integrity. We are passionate about exceeding your expectations and would love to hear from you. We offer competitive pricing so give us a call for a free estimate."

"Scott is the man, Iâ ve used him several times and he never disappoints. I message him and he shows up quick, always has what I need and doesnâ t overcharge. A friend recommended him to me and I recommend him to everyone I know. I Canâ t stress enough how great this guy is. He saved me again today, I contacted him, he showed up, diagnosed the issue, had the required parts and replaced them in less than an hour and a half from my initial message. Itâ s been like that every time I contact him. I wouldnâ t call anyone else."

About us: "THE ICEMAN is committed to excellence in every aspect of our business. We uphold a standard of integrity bound by fairness, honesty, and personal responsibility. Our distinction is the quality of service we bring to our customers. Accurate knowledge of our trade combined with ability is what makes us true professionals. Above all, we are watchful of our customers' interests, and make their concerns the basis of our business."

About us: "Carl's Handyman Service proudly serves its customers with pride, integrity and attention to the details that matter most to you. This is one of the many things that sets us apart from the rest. We are locally owned and operated. Give us a call today!"

About us: "C & L Electric LLC is a locally owned and operated company that values honesty and integrity in all aspects of our business. Our dedicated team of professionals have years of hands-on experience, to provide innovative ideas and suggestions tailored to your projects. Our services are customized to your individual needs, paying close attention to the details of each project that we are involved with. Please feel free to contact us today!"

"Highly recommend them, does great work."