Get matched with top furnace / forced air heating system install or replace pros in Massillon, OH

"Our furnace stopped blowing hot air, so we looked for HVAC contractors on Angie's List and found K&K. We called them at 9 PM and they quickly picked up and offered to come out the same night. It could wait, so we scheduled the appointment for the next day. Jesse Lihwa showed up right on time. He was extremely professional, friendly and knowledgeable. He had exactly the right specialized equipment and experience to quickly diagnose the immediate issue. Furthermore he also found and fixed the underlying calibration issue to prevent it from happening again. He also worked well with the home warranty representative on the phone to get us the most compensation possible. I was extremely pleased and would definitely use them again."

"Darren arrived on time . He provided the following service: (furnace clean) Checked the air filter, blower, flame sensor, ignition, burners, exchangers, flame safety, pressure safety, 3.1 wc gas outlet temperature rise rated @ 30-60/50 actual, 83.9 efficient, 63 ppm Co AF . The furnace was operating properly. The furnace is aging and when we need to replace it we will use Branden."

"We had our annual check up on our furnace system which was done by Kyle. He was very thorough and professional. We love our furnace system and very pleased with the service we receive."

"The weather is getting hot and of course that is when my air-conditioning unit started to not provide the cool air I needed. That is when I immediately placed a call to Zoned Comfort Heating and Cooling. I have used them before and they have been dependable and responsive to an individual's needs for cooling and heating. Andy, (the technician for Zoned Comfort) arrived at the time promised and immediately began to diagnose the problem with my air-conditioning unit. He explained all he was doing as he worked. He is a diligent professional with great courtesy, a pleasant demeanor and one who is a great representative for Zoned Comfort. He wasted no time getting the work done efficiently and effectively. He made sure the job was done to his satisfaction, and mine. I would recommend Zoned Comfort Heating and Cooling to anyone needing such service. When I replace my "ancient unit" I plan to call on Zoned Comfort for this service also."

"Everything we great in less than a day they replaced our 30 year old furnace with a brand new high-efficiency furnace"

"I WAS NOTIFIED WHAT TIME THEY WOULD ARRIVE. THE FURNACE WAS INSTALLED IN A TIMELY MANNER. ALL OLD FURNACE PARTS WERE TAKEN AWAY & THE AREA WAS CLEANED UP. THEY EXPLAINED THE WORKING OF THE NEW UNIT & I FEEL THE COST WAS A GOOD VALUE."

We are a leader in quality high efficiency Air conditioning and heating system installations. We do it the right way and provide financing options to make it affordable for our customers to upgrade and save money in the long run.

"Matt showed up on time and was thorough in his work. Took his time to find the root cause of why my ac was not working and fixed the problem. Also helped me understand my ac system better and gave recommendation for new ac unit. Would hire again for any hvac needs."

"Polite and informative. Same day service during a major heatwave!"

"The goal of the service call was to detect where a sewer/sanitary odor was emitting within  the basement especially during a rain storm.

First visit:
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Andy Wyatt, senior advisor,  visited first and assessed the situation and provided a general estimate of what a pressurized smoke test might cost and possible repair costs if a failure in a sanitary line under the basement cement floor was detected.
2nd visit:
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A week later, Andy brought 2 technicians (Ben Coiro and Carmen Fiorille) to perform two smoke tests in the sanitary sewer system.  Very appreciative Andy prioritized my situation with sewer fumes being the amount of work they had commited to from calls from recent flooding situations that cropped up during prior bad weather rain storms.
First smoke test was with the roof stack NOT capped which proved that the stack was not clogged by some obstruction (e.g, dead squirrel).  If the stack were blocked,  that would have forced air in the sanitary line to be drawn from the street and a possible back pressure pushing  fumes passed the water traps of our basement floor drains.
Second smoke test involved 3 steps:
Step 1) Capping the stack on top of the roof. (Ben Coiro  was very comfortable and experienced walking on a 2 story colonial house roof line down to the stack to cap it).
Step 2) Blocking the sewer line via a bladder balloon at the street cleanout near the side walk the city uses.
Step 3) Placing a another smoke bomb down the 2nd sewer line cleanout next to the house and pressurizing the line via a high powered fan on top of the 2nd cleanout.   Having a 2nd cleanout  near the house really helps with this type of test.
Conclusion: Second test did locate a leak under the basement floor via a high pitch noise Ben heard (which only a dog could hear in my opinion) and visual signs of smoke and the sensation of air being pushed through a hole no bigger than a straw used for a spray can of DW40.
3rd visit:
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Ben and Carman  were very professionally laying drop clothes and covering the washer, dryer and furnace with plastic before kicking up a mess.
First repair:
With fan blowing out basement window, they proceeded to bust open the floor.  The broken clay pipe discovered via the smoke
test last week was then cut with a saw (kicking up dust of course).  A good section of pipe was replaced with proper schedule PVC pipe for under basement floors and rubber boat connectors ontothe good clay pipe still existing.  While the pipe was open and exposed,  Ben and Carmon placed a camera in the line both directions looking for other compromises. 
(see pictures of repair).
Second repair:
Was based on a suspicion confirmed by the camera that a kitchen pipe line under the basement floor was also compromised. 
With camera, Ben and Carman detected blockage in the line but it was still partially open for some flow. Hearing from other neighbors that s*** from the steel mills used under basement floors after WWII in construction later corrodes cast iron pipes under basement floors, we summarized the worst and busted open a second spot in the floor.  The cast iron trap and kitchen pipe leading into it, found under the cement floor, with some force could be crushed by tapping a hammer on it, but still solid enough to not leak smoke during any previous testing.
The saga continues ? 4th visit yet to come
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After all the necessary  repairs were completed, the rain came and the sewer smell still surfaced in the basement.  Just so happened to occur as Ben and Carman were wrapping up the job cementing the floor from the prior repairs.
Intrigued and dedicated, yet tired from a very hard day?s work, Ben and Carman still stayed passed 6pm looking for the source of the sanitary/sewer fumes. 
Ben (the professional plumbing hound dog) climbed under a crawl space (flashlight in hand) beneath our addition added to the back of the original house.  There Ben sniffed out an old gutter pipe covered by storage items.  Taking the camera once more, Ben and Carman scoped the gutter and detected what appears to be an old storm line that dumps into a secondary sewer system that might lead into another system in the backyard.  The smoke test would not have detected this secondary system since it?s independent to the sewer system in front of the house.
I will have Ben and Carman return to help correct this situation also and am very grateful for their patience, listening skills and persistence in tracking down, not only the root cause of our sewer smell issue, but other defective sewer line areas we never would have suspected were compromised.
We worked  well as a team investigating many possibilities using very nice tools like the camera, an above ground GPS locator for the camera, and the pressurized smoke test  to determine good action plans that most definitely were the right choices to spend time and money on.
Many thanks to the Andy, Ben and Carman and look forward to wrapping up this venture soon.  Stay tuned for more updates on the 4th visit.  FUN FUN yet to come!


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