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"I had a brand new package air conditioning unit installed back in 2005 with a 10-year parts and labor warranty as follows: "1 year all labor, 10 year all parts,10 year all coils,10 year compressor, Lifetime heat exchanger. 1 year service agreement, 5 year thermostat control (Rheem EcoNet Control Center). ** this system qualifies for a 10 year all parts and labor plan." I currently have a problem with a leak in my evaporator coil. I called in and was told that I would be charged $89 for a service call plus any refrigerant and any other miscellaneous charges that came up. In addition, because I did not sign up for a "service agreement" at the time of installation, the "10 year all parts and labor plan" was INVALID. No where in any documentation I received states the requirement for a service agreement in order to meet the requirements for the 10 year all parts and labor warranty. I am happy to provide the documentation that I received from Advanced Air Technology that listed the work requirements and warranty information to anyone, anytime. Never once did I see a document where i was presented with the option to accept or reject a "service agreement" at the time of installation. Now that I have a serious and probably expensive repair, the parts would be covered but I would be charged an enormous amount of money for labor, refrigerant, supplies, labor time, etc. I am very disappointed in Advanced Air Technology and I would not recommend their sales or services to anyone at this time."

"My experience with Pest Ban and their family of companies has been one of the worst vendor experiences i've ever had. In November of 2023 we hired PestBan to get rid of roof rats that had infested our house from overhanding trees. Throughout the course of the service, which cost several thousand dollars, i encountered: 1. Perhaps the biggest issue is that we still have rats! Four months later and the rats have effectively beaten and outsmarted the company whose sole job is to get rid of them! 2.Overpromise and under delivery -- the technician providing the quote assured me that they would not stop until the job was done and the rats were gone. They would work top to bottom and inside / out to get the job done. Boy did this not happen! 3. Maybe the worst communication i've ever seen -- following each appointment i asked for a follow up appointment and tried to set dates to get exclusions and cleaning / deodorization done. This never happened! Not once! Every time i had to call them myself to schedule the next service or i would never hear back. Each time i complained and the issue never got fixed. 4. Not our job -- I was told multiple after pointing out new entry / exit points for the rats that Pest Ban doesn't handle that and that i'd have to find a different vendor. This wouldn't be such a big deal if the technician didn't promise comprehensive service. 5. Low quality work -- You would think that Pest Ban would be good at their only job -- finding and closing off the rat entry points. But boy was that not the case. After each visit i went around and found places that they missed and had to call them back out and point out the gap. Even their own technicians made repeated comments such as, "i'm not sure how they missed that. It's really obvious". This went on for at least 4 visits in a row. So, in summary, find a better vendor! Pest Ban will charge you a lot and leave you with a lighter wallet, a list of complaints, and a house full of rodents."