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I started discussions with Crestmark in mid-April 2013, receiving an actual quote and invoice in mid-May. They performed the roof repair and it was completed by the end of June, with the work crew doing superior work. With the roof complete, there was approximately $8,000 worth of repairs remaining to be completed. When I had not heard from Crestmark by the second week in July, I attempted to contact them by email and phone but to no avail. I finally made contact by phone shortly into September (four months into our repairs!) and expressed such frustration with the owner that a representative emailed me that afternoon, promising to come by and estimate the materials needed for completion. A week later they came out and partially finished the chimney framing but left it unpainted and none of the facia or soffet work done. On September 19, I received an email from the same representative promising to "get a list of what needs to be finished tomorrow and we will get it done". I have not heard from Crestmark since (today is November 9, 2013) nor has any work been performed. While Crestmark Roofing promised much and their price was fair, the lack of communication and follow-up has negated what should have been a relatively easy success. 

UPDATE

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On November 9, 2013, I provided Crestmark with advance notice of my Angie's List review to allow them an opportunity to responds and/or attempt to remediate our concerns. On November 21, 2013, I received an email stating they were ordering the remaining materials and would have the job completed within 2-3 weeks. However, I heard nothing else from my job representative into mid-January. On January 22, 2014, I contacted the Angie's List POC for Crestmark Roofing, Gary Yates. In contrast to my experiences with the prior representative, Mr. Yates was professional, responsive, and extremely disturbed over how the job had been handled. To his credit, he did not fain concern in an effort to win back business; instead, it appears he made a diligent effort to objectively investigate the status of our job and what led to our displeasure. Mr. Yates kept me informed throughout the 23rd, checking for additional information and clarifying points of confusion. On January 24, Mr. Yates and I met in person, where he apologized for the problems with this job and updated me on the results of his investigation. He assured me that this was an isolated incident involving one of his representatives and took full responsibility for the lack of communications and response. He cleared up several misconceptions concerning the repairs and in my view rescued the reputation of this company. Had I thought to contact Mr. Yates earlier, many if not all of these problems may have been averted.

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"My experience with LNL roofing was nothing but spectacular. I was really stressed out about replacing my roof. They made the process extremely easy, and I just really appreciated the fact that I could tell they were good guys. I’ve worked with other roofers before and always felt like they were shady. These guys are awesome, the crew was great. They were super fast and cleaned up after themselves. I would highly recommend them to anyone and you should definitely choose them as your roofer."

Welcome to L & L Roofing and Construction, the premier roofing experts in Gainesville, GA, and surrounding areas including Woodlake, New Holland, Westside, McEver, Springdale, White Sands, Oakwood, Alandale, Gillsville, White Sulphur Springs, Lula, Maysville, Beaver Pond, Whitmire, Whelchel, Chestatee, Coal Mountain, Silver City, and Flat Creek. Specializing in metal roofing for both residential and commercial clients, we are committed to exceptional quality and unmatched customer service.\n

"Excellent company for roofing repairs!"

"Connor responded the same day I called. Did full roof repairs, some wood replacement, and painting. Very knowledgeable about cedar roofs."

"We listed a roof repair project but ended up with a new roof and gutters. There was damage we didn’t know about so the timing was right! Thank you Lynn’s Home Improvement!"

"Very well. The crews were on time and hard working. Definitely professional. The cost for the roof is definitely above average but the guarantee for lifetime and the fact that the guarantee stays with the house even if we sell was a plus."

"Originally ordered the wrong shingles for my roof. I called my service representative and told him the problem. They immediately corrected the situation and the owner called me personally and apologized. My new roof looks great!!!"

"From the very beginning, Scott Gunter, the Hixon Company Representative, came to our home well prepared and with plans for an outdoor screened porch and to have a new roof installed. Scott delivered as he said he would, on time, and the best workmanship we could afford. Once here, theHixon crew went right to work. They were on time, quick, but yet, efficient. We couldn't be more happy with the roof. We did install a quality roof with architectural shingles. It was done in two days. There were many, friendly and efficient workers, all here at the same time. They worked very hard and were relentless in their efforts to please my wife and me."

"Worked with Russell Jones and his crew. The replaced all screws in my metal roof. They were on time and worked very hard, in spite of high temperature and hot metal roof. They explained what was being done and when they anticipated finishing. I would highly recommend Russell and his team."