
Serving Novi, MI and surrounding areas
Approved
In business since 1971
Free estimates
Warranties offered
"I originally went to the Temo showroom because I was pricing the cost of replacing an old aluminum porch enclosure. I was also getting quotes from various window replacement businesses for 2 windows and a sliding patio door. When I walked into the showroom, I discovered that Temo also installed windows and patio doors, so I spoke with a salesman about having them do all of the work I wanted done. The original salesman, Bryan, made arrangements to come to my home the next day to take measurements. Bryan arrived right when he said he would and he gave me a written estimate of $7853 for all of the work I wanted done, including blinds between the glass of the sliding patio door. I told Bryan I had to get approval from my condo association before I could give him a definite answer. Long story short, I erred on the timing of the association meeting and it would be just over 30 days before the next meeting. I called Bryan to explain this and he told me there was no problem and he extended the period the original estimate was good for. The day I learned I was approved for the work from my condo association, I called Bryan to get started an was advised that Bryan had been "relocated" and I would now be dealing with Ryan. When I went to the showroom to fill out the paperwork, Ryan tried to tell me that Bryan and not included the cost of the blinds in the patio door and the work would cost "around" $1,000 more than originally quoted. I showed Ryan the error of his statement and the contract was written up for the original price. I was told that there would be one crew who would install the windows and patio door and a separate crew who would remove the old porch enclosure and install the new one. This was the first of May and I was told it would take 4-6 weeks to get the products made. On June 8, the windows crew supervisor called me to tell me the windows and door had come in and they could install them the next day or else it would be "weeks" before it could get done because they were very busy. I was a little miffed at the short notice and the ultimatum but agreed. The two man crew arrived right at the scheduled time the next morning and it only took them 4 hours to replace the 2 windows and patio door. They were polite and professional and took care to cover my floor where they needed to walk and work. Early the next morning the supervisor for the porch enclosure called to say his crew would be out that day. Again, I was upset at the extremely short notice, but was told that I didn't have to be home for this part of the work. Two men driving two trucks appeared about an hour later with one unloading the parts, then driving off leaving one older man to work by himself. This guy worked alone for over 9 hours, taking down the original enclosure and installing the new one. Someone did show up about 6 hours into the work to take away the old aluminum parts and partially clean up but he didn't help with the installation. Over all, I am very pleased with the quality of the products. My sliding patio door is white on the outside and cherry on the inside and it looks better than I'd hoped it would. I am very satisfied with the look of the new porch enclosure. I am also pleased the the demeanor and professionalism of the three guys who did the installations. They were all respectful of me and my belongings and all of them made sure they cleaned up after themselves before they left. My only complaint, and the reason for the "C" rating in professionalism is for the salesman I dealt with. Ryan is smarmy and fast talking. I financed half of the cost of the work and Ryan called me twice to tell me I had to re-sign the forms because the ones I had signed before were outdated and had been rejected by the bank. Both times, I arranged a specific time to meet him at the showroom, and both times he couldn't be bothered to be there, but had left the papers with a secretary. I did get all of the original papers back that I had signed, but I told Ryan it wasn't very business like of him not to have the correct paperwork given the nature of his job was to assist with financing projects. Once you get past the obnoxious sales people, the quality of the work done by Temo is very good."





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