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"Where to start, I had an emergency with my pump, days before labor day weekend. I called Jon and he was able to make it out. His crew was able to get the pump running, and got the pool spotless in time for the holiday weekend. I was throughly impressed with there knowledge and attention to detail. I will be using Jon and his crew for all my pool needs!"

"I have had the best experience with Gibraltar, and I cannot say enough about the people who work there and the product itself; we love our pool!! Itâ s given us a lot of joy this summer with friends and family. But foremost for my review is the people who I have interacted with since we purchased the pool in the summer of 2020- they are awesome. Really the best. I have not seen customer service like this at another company in a long time. We put in our new pool last November for a deeply meaningful reason for our family and I ended up talking with the CEO and shared with him the reason. He was so awesome and wrote me such a sincere, kind, and genuine note. From the CEO to the college kid on the floor and everyone in between- I have been so impressed with their patience, knowledge, friendliness, and professionalism. Iâ m so appreciative to Peter, Ellen, Grace, Ana, Jason, Keith, Jim, Ryan, Wayne and Jim. They have all been so incredibly awesome to deal with, and I feel like I am working more with a family than a huge company. Itâ s amazing they employee so many people who are each individually so helpful. You can tell the owners really care about how their store is represented and that they care about the quality of their work. We (like several other families) decided to build our pool during quarantine in 2020. There were delays that no one could have foreseen because the supplies were impossible to get for months- but that was no oneâ s fault, no one could have guessed we would be in a pandemic, and that the demand for pools would go up so much. So, even though there were delays, we understood, and Gibraltar did everything the could to get our pool built as quickly as possible and to make sure it was open for the summer season of 2021- and it was. I was sad to see reviews that said they took too long- I honestly just donâ t think it was fair. Who could have foreseen the impacts of a pandemic? So, for us, the delays were what they were, and we appreciated that they did all they could, with what they had to work with, and kept up updated along the way. I would highly recommend Gibraltar to anyone who wanted to put in an awesome above ground pool and have superior customer service."

"This company was beyond helpful, courteous, prompt, and professional. I have hired them to open and close my pool next year as well as to install a new liner. A reliable company with which yo do business."

"Very knowledgeable and fair "

"Joaquin did a job none of the other companies said they could do which was replace the liner with the existing coping we had"

"Henry and his crew replaced all of the lines in our inground pool and put in new skimmers. They were here by 7:30 every morning and left at 5:30 or later. They worked very hard every day, answered any questions we had and after clean up you would have never known they were there. This is after digging huge trenches to replace the lines and cementing over the cement apron of the pool. We would highly recommend Henry and Sunshine Pools. Gave a small deposit at the beginning and paid off when the job was completed. His price was amazingly fair. We would use him again in a heartbeat."

"Yes they were professional , fussy , did not talk slot no phone usage just went to work and got it done perfect"

"The tenants emailed me to tell me that Stefano's was showing up at the property and basically driving around on their riding mower over a dead lawn. I received no phone call or notification from Stefano's about the fact that they have been for over a month "mowing" a dead lawn, or even that my lawn was dead in the first place and might need to be reseeded. To be fair, the tenants should have told me earlier about it, but it isn't their job. Stefano's is the company that I pay thousands of dollars to a year specifically to take care of this lawn!!!! For context, I have been using Stefano's landscaping since 2015, so 7 to 8 years now. Initially, when the company was smaller, they offered a customer friendly service that was attentive to individual customer needs. I live in the Montreal area and have relied on Stefano's landscaping to take care of the lawn for my property in Wakefield, MA, year after year. When I contacted them to ask why they had not advised me of the problem with the dead lawn, they blamed me for not watering the lawn, and that weekly mowings were a take it or leave it proposition whether or not the lawn is dead. They were completely insensitive to the fact I didn't know the lawn was dead, and that THEY DID KNOW and didn't advise me. Because they forced me to choose between weekly mowings or nothing, this left me no choice but to cancel the service. However, I thought it would be fair that they take responsibility for the many weeks they have now spent giving the lawn "services" consisting of driving to the property then driving around on a dead lawn without notifying me. Their response was to accuse me of being dissatisfied for wanting bi-weekly instead of weekly mowings (which was NOT the issue), accuse me of being inconsiderate for taking up other customers' time slots, and that they had after all "done things" on the property. Baffled by this response, I pointed out that this would result in a negative review online, after which they accused me of threatening to leave a negative review in retaliation for not receiving free "services" and that the owner of the company would contact their lawyer to sue me over this. IF IT IS NOT CLEAR FROM THE ABOVE, TO AVOID A SIMILAR EXPERIENCE, I WOULD RECOMMEND STAYING AWAY FROM THIS COMPANY!"

"Hired this company for summer 2019 to open/close and clean weekly. In the month we used SSG, the pool was not cleaned properly once. 25 tiles were damaged mysteriously upon open, there were leaves and dirt left in the pool the entire time and we have not been able to use the pool yet. We expressed our disappointment and gave them more than enough chances to rectify things. They didn't. Pictures attached are from our pool and spa today - after the tech "cleaned" and left a bill for over $200. Absolutely horrible. Terminated contract."