Get matched with top window covering pros in West Hatfield, MA

"I've never purchased custom blinds before so I didn't quite know what it would cost. My wife and I purchased 15 custom shades (top-down bottom-up) and the total came in around the $4K mark. The sales consultant was very transparent with cost and helped us work through options and explained the outcome. She even gave us general interior design assistance and looked at carpet samples when that contractor arrived! There was an ordering issue for five of our windows. Once identified it didn't take more than a few hours to find a solution. They ended up re-ordering (rush delivery) the correct coverings and even though we technically paid less than we should have the company honored our original quote. It wasn't seamless but their service showed when things went wrong and that's what I'd expect. I'd hire them again."

"The customer service from choosing the window treatments to having them installed was excellent. The communication was always prompt and professional. We would definitely recommend their services."

"They arrived on time,  were professional and answered a lot of question.  It took about three hours and two people came to do this.  They left the area mostly clean.  They did leave some stickers on the windows that I had to pull off.  I would tell friends and family that they should research the price on windows to make sure they are not over paying."

"Made an appt. with Castle Rep, James, for 17 windows and vinyl siding. He spent 1 hour talking about how great his company and windows are before finally getting down to the issue. We were told that CASTLE makes and services their own window, with all the best technology and technicians available. The price per window for energy efficient came out to over $1,200 per double-hung window! And since they make their own products, we could not find a way to compare quality and price with other manufacturers. But his per-window price exceeds the average price of $500-700 by A LOT! When we balked, he made a call to his "manager" to see if we qualified for a "special promotional" discount. If we were to commit right there on the spot, we would get an additional 10% off! Still way to high. We said we would think about it (he got sad and snippy), and that we wanted to hear about the vinyl siding quote before we made any decisions. He told us he could not give us a siding quote until his company did an "eagle view" measurement, which would require another appointment! We had no intention of sitting through ANOTHER high-pressure appointment. High pressure, long-drawn out presentation and he would not leave us with anything in writing! No brochures, prices, nothing! He refused to put anything in writing and we could not have a break down of labor and costs. I even asked him if I could have a copyhh of the window warranty and he said "only if you purchase right now." And they did not come prepared with references or previous job locations! When we further researched the company, we found they did make very excellent products, but the #1 complaint was by far that they did not honor their lifetime warranty and that customer service was horrible. In the end, we chose not to do business.."

"Amanda from Homemade design provided me with a variety of suggestions for couches, end-tables, lamps, window coverings, rugs, paints, accessories to match my style and color preferences for my living room. Amanda has better than great ideas and worked to stay within my budget. I also hired Amanda to design my kitchen, dining room, game room, and master bedroom and bath. Building and furnishing a house is a daunting task, and Amanda was a great help in putting it all together. I couldn't have done it without her. Well done Amanda! Would I recommend Amanda? Yes Yes Yes!!"

"Amazing experience , will hire again. Replaced multiple door locks. Cleaned after work , even went to store to get the parts for me , as I was missing some"

"Jay and his company did an amazing Job remodeling multiple bedrooms and a full living room of my house. He installed new drywall and vinyl plank flooring through all rooms, new windows, new casing and base moulding. Overall very pleased with his craftsmanship and customer service!"

Baystate Home Improvement is a locally owned and operated company that values honesty and integrity in all aspects of our business. Our dedicated team of professionals have years of hands-on experience, to provide innovative ideas and suggestions tailored to your projects. Our services are customized to your individual needs, paying close attention to the details of each project that we are involved with. Please feel free to contact us today!

"They were efficient and patient and took the extra time to help me link my phone and my wifes phone to the Nest. However, there was a plate in the bottom of the box that they could have put on which would have covered the holes from the old thermostat and I did not find that plate until they had gone."

"work went well, and follow up was immediate, only complaint is that the holders that keep the vinyl covers over the screens continue to fall off, and they never came back to replace them.
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