I had done some research on replacement windows and was impressed on all three phases of this project. The offer extended to me by the Compozit sales rep was really competitive and attractive especially because the window product and the installation came as one service, everything included. We contracted for the windows during the height of the pandemic and John was respectful when demonstrating the Primax product, setting up in my front yard at a social distance. I don't know a lot about home improvement, but he helped me envision my dream windows and encouraged me to purchase them by offering a contract that I could afford. We chose dark bordered, high quality glass that I can wash easily, and I made the right decision to replace all the windows in my one-story house. I did not communicate often with the company after I ordered the windows, but that was understandable because of .... 2020. Nevertheless, the windows arrived and were installed within the time frame they estimated. The professional window installer they sent, Cody Hensel, was awesome. He obviously has a lot of experience and a high level of skill installing these windows. He worked quickly and without complaint in the hot sun and professionally coordinated with the metal roofing team that was here too. It could have been competitive chaos, but he was cooperative and stayed focused on the window work. At first I was concerned that there was only one of him, but then observed him doing the work of a 5-person crew, tearing down our nasty windows, carefully measuring, prepping, installing the gorgeous new Primax, and cleaning up nicely afterward. He even explained the final payment process to me, and incidentally, the financing they set up was processed flawslessly. The third important phase of this, the biggest purchase of my life, was in follow-up with the Compozit company. I love, love, love my new windows, but there was one small issue that I had to resolve before 100%, 5-Star satisfaction. During ordinary, non-pandemic times, I may have been able to resolve it sooner, but especially now there are few other construction companies who would spare their top people to call me and talk through my relatively minor concern and resolve it mutually to make sure I am happy in the short- and long-term with my overall service. Thank you so much. I can already tell the difference in the temperature inside the house, I love my new clear views of the outdoors, and am looking forward to the energy savings.