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"The experience was great from our initial hone conversation through installation.  We added a sun room on to our home a few years ago which we love.  However, as a result, our family room became darker.  We considered putting in widows on either side of our fireplace, but did not want to lose the wall space.  A few months ago, a friend mentioned that her sister had installed solartubes in their house in California and were very happy withy them.  We did some research, made a few inquires and found out the Amazing Skylights had been installing a product called Solatube for years.  We contracted them and after an initial phone conversation, the owner came out to our home and explained very clearly how the solatube worked and how it would definitely give us much more light in our family room. At first we were still a bit skeptical, but after his explanation and reviewing utube videos we decide to  have one installed by Amazing Skylights.  The first couple days after installation were overcast but the room was considerable brighter that it had been.  Finally, a sunny day arrived and the room lit up!  It truly was amazing! We are so pleased with this product.  The team that installed the solatube was prompt, very professional and neat and careful both inside and outside our home during the installation process."

"Overall the installation went well except the "bowing" in the portion of the roof over the garage. We contacted Power on several occasions, but we haven't received a proper response yet. Below is the email we sent to Power. Power did acknowledge receiving the email, but nothing has happen so far. Email: You replaced our roof April 23, 2022 – project number 35-74502. We’re pleased with the replacement except for the portion over the garage…it’s bowing. Below, is our account of the events detailing how we have tried to resolve this issue. March 26, we met with sales team, Chris Pierson and Christy. We were assured that the bowing over the garage would be addressed and corrected since we were getting a brand-new roof, down to the decking/framing. The replacement should resolve this issue unless it’s structural. Brandon, project manager came out March 30 to check the readiness of the installation; to verify the frame could support the new roof. During the appointment, he mentioned that he would be on site the day of install. The roof was replaced on April 23rd. No on-site manager ever came on site, the lead guy of the work crew was not an effective communicator. We engage beyond the one time he asked for an extension cord. I called POWER and left a message with Chris Pierson that same day after the crew left to express my dissatisfaction with the roof over the garage. POWER came out to inspect/QA the project at completion (the roof) on April 25th, I believe his name was Zach. We pointed out the concaved roof on the garage. He stated that portion may be a structural issue and Power could not address that. I asked him how much would it cost to replace it? He thought about it for a minute or so, then stated it could be replaced, but it would be “redo” and he quoted us a price of approx. $8900. He proceeded to say that he could knock it down to about $7800 if we added an additional project to replace the house trim. This is when he mentioned that they have company meetings on Tuesdays in the morning and he was sure this project would be discussed. He acknowledged that POWER’s communication could have been better (better details in the project notes). We waited few days thinking that someone from POWER would reach out and when that didn’t happen, we called Chris Pierson (the POWER sales guy) on April 28th. During this call, Chris scheduled another QA/follow up appointment for May 9th at 10:00am; he said Dylan, a service manager would come out. On May 9th no one showed up. About 10:20am, we called POWER only to find out that we did not have an appointment for that day. We were not the appointment list. We then rescheduled for 10am the next day, not even 10 minutes later POWER called back to inform us that unfortunately they were not going to be able to make it because of some staff meeting. I recall asking “is the meeting all day”. That’s when we were told that the next available date was June 16th; feeling like we had no choice we accepted the June 16th date at 6pm to allow both of us to be present for the meeting. Upset and feeling like we were about to get the runaround, we placed a call to GreenSky (financing team) to inform them of the matter since loan was activated and payments would begin soon. After sharing the situation with the GreenSky rep, she took notes, and we submitted a complaint because again we felt like we were about to get the run around. On June 12th, we had a call with the assigned GreenSky caseworker. He advised that we should continue to try and resolve the matter with POWER. On June 16th around 1:50pm, I received an apologetic call from Terry, apologizing for being late, that his prior appointment ran over, he was out in the sticks and phone reception was not all that great. I mentioned that our appointment wasn’t until 6pm as so my husband could be home. I was told that I must be mistaken because they don’t make appointments after 6pm, his latest appointment would be around 4:00pm. He said that my husband really didn’t need to present, it would be a quick look and since he was in the area. He asked for a summary of the situation; I gave him the run down. He asked if I could send him a few pictures, which I texted him a few of the garage roof. He said he got the jest of it. He apologized and asked what could they do… we said that we would be open to a knocking something off the price or repairing the area. He said let me call my office. He called us back to say that someone from senior management would be calling us to try and resolve this that evening of June 16th, but still haven’t heard from him or POWER."

"Roof & window we're repaired immediately. They showed up the following day after my initial call and provided an accurate estimate. Work commensed right after I signed the contract. The siding took a bit longer due to difficulty matching my 16 yr. old siding (an exact match was no longer being manufactured). I learned this is a common problem. Once an acceptable match was found; the work was completed promptly and correctly. Every effort was made to satisfy me (the customer) and they succeeded. I would hire them again for future needs."

"JDH did an excellent job on rebuilding my deck. They were very detailed and very efficient. I would definitely hire them for work in the future and recommend them to friends or family."

"Amazingly well. All questions answered pre and post quote, team showed up on time and finished early. Couldn’t ask for more courteous staff and professionalism . Highly recommend. We spoke to other roofers but very glad we went with Mackay - especially given their commitment to timelines."

"Tony and EA roofing are great! I needed to have my roof replaced due to hail damage. Tony helped to facilitate the entire process for me and made everything as easy as can be. Their guys put on a great new roof using landmark pro materials. They were in and out in 1 day, cleaned everything up and left us with a beautiful new roof. I highly recommend EA roofing. Thanks Tony!"

"The company showed up on time and conducted the shingle replacement being careful not to damage the gardens around the house. They brought the roof up to current code, (the roof no longer complied with local codes), and worked with our chimney company to install the flashing properly. The cleanup was performed in an acceptable manner and the work was finished on time. Follow-up inspections by the company and I showed I had a good roof that was going to last another long time. I would definitely recommend this company for roof work."

"The sales rep William was awesome & made the roof and gutter install decision a no brainer. Dylan contacted me the night before install to layout the framework for expectations and they were delivered on. Joses roofing crew did amazing on install and cleanup. Have gutters coming tomorrow and looking forward to it."

"The cleaning was done well, without damaging my middle-aged roof. Price was reasonable. The owner was prompt, perhaps too much so. (He pushed coming out the day that he responded to my request.) My only serious concern was that, after he provided an estimate for replacing another roof (my garage's), and I reached back out to him sometime later to take him up on the offer, he never responded back."

"Good result, it just took a long time and communications could be improved. Apart from that, the door/window installation and masonry teams did a great job. We initially requested estimates from several companies in September 2018, all A-rated Angie’s List companies. They were all Platinum rated Provia dealers. The estimates for the same doors and windows varied by an order of $3000-6000, so shop around! American’s estimate seemed the most reasonable. In particular, we were favorably impressed by Jack from American because he was not pushy, unlike the other salesman from other companies. Jack was also very helpful when we visited the sales display room in Kensington to look at products. We finalized our estimate and placed a deposit in late November 2018. We were told the door would need a month or so to be ordered and prepared. As this dragged on, I could have used a bit more proactive updates from American. I contacted them every two or so weeks starting in late January. One reason for delay was to wait for the mason to be available. They were not very consistent at telling me when the work would take place. The work was completed in mid March. Meanwhile, I was working with two other contractors (electrical and roofing) that were very responsive, so the contrast was pretty obvious. I had additional work I needed done, including windows, sliding doors and gutters. I asked several times for a detailed estimate from American for gutters, and only got a quote. While I would recommend American to others for windows and doors, I ultimately went with another company for the gutter installation."