Get matched with top tile: ceramic and porcelain repairers in Adrian, MI

"Things went fine at first. Tyler and assistant showed up promptly, were courteous and seemed capable. They quoted and returned the following day, completing 95% of the job. They used caulk grout to repair shower tile in master bath instead of powder grout I already had, but that wasn't a big deal. Once dried, it looked almost the same. Before leaving Tyler informed a touch up application was recommended and said they'd be back the following day (Friday). Once the caulk dried, it was evident a second layer of caulk was necessary, as there were many gaps in the first coat, leaving an incomplete seal. Water in the gaps would eventually wreck it and it would have to be done again. This is where is where things went south. I didn't hear from Tyler the final day about finishing the job. When trying to reach him, I received a text saying he had a family emergency and would be over as soon as he could. No mention of what day. No problem I figured, things happen. Fast forward to monday and again I had to contact him, with him giving more details of personal issues. I'm a tolerant person and understand unexpected events, but a full week passed then ten days and still no mention of return date or finishing the job. All the while, my household was unable - and currently still unable - to use our master shower, which we normally use daily. Almost two full weeks have now passed and he never came back to complete the job. This is after already being paid! He was not proactive at all in scheduling a completion date, just multiple vague assurances of getting it done sometime. Poor communication. It would've taken all of 15-20 minutes to do, could've stopped by on the way to other jobs, but he didn't make it any kind of priority. This is also after receiving a $50 tip. Insult to injury. I didn't have to do that. I am disappointed in selecting this pro and how this turned out. Having to walk from one side of the home to the other to use the guest bath shower again and again makes me regret hiring him. I need a job done right, and in at least a somewhat timely manner. Family emergencies are one thing, but how about finishing what you started. Left us hanging. I had other bigger jobs I could've hired him for, but after this experience forget it. Now I have to pay another pro to fix his mess. Refund please."

"We couldn’t be more pleased with everything about this transaction. They responded quickly, made an appt. with a half hour window, showed up on time, provided a thorough solution to our water damage/rodent problem, gave us a reasonable written estimate then banged out the job on-time a few days later. FYI they are devout Christians who gave us a brochure about finding Jesus with their card, but they were not pushy about this."

"Good fast efficient,."