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"Jim was helpful, professional and quick. He coached us through how to prep for the job (removing a disconnected propane tank) and after he was through you couldn't even tell there had ever been a tank there. I would definitely use his services again."

"Lorenzo Carson with Roto Rooter in Arizona is a professional, informed and reliable plumber. Plumbing issues are never fun, however Lorenzo makes the process easy and worry free. Would hire him for any plumbing job around the house and regularly recommend him to friends."

"Nick showed up within an hour after we called and he did a fine job with the repair. However and even though the problem was on a holiday, I think paying about $400 for an hours' worth of labor is excessive and I feel totally taken advantage of. There was a bad leak, it needed to be fixed and in this heat one cannot be without water to the house for 24 hours. They "had me where they wanted me" and I had no choice but to pay this outrageous bill. Never again."

"This company reached out to us right away and scheduled for our tank to be pumped out the next day. Surprisingly for us, they called and came out the same day. Their team of excellence got the job done efficiently and got our septic working again. I would highly recommend this company for all your plumbing needs."

"The septic was redone by Ducks Septic at the end of 2020. While it was being redone, there were a variety of things that were dissatisfactory, but which I ignored as I figured I would deal with it later and was just happy to be able to use the toilet and shower again. The real trouble began in 2023 when I received a notice from the county stating that the septic tanks lacked proper permits. I reached out to Ducks immediately and asked for them to rectify it. I didn't make a fuss, in fact, I just asked for a resolution and them to fix this since they were paid for this initially. My interaction with Tania, a representative from Ducks, further exacerbated the situation. Initially, she insisted I pay for the permit fees, despite my previous payment for the entire job. After a back-and-forth, she claimed she would resolve the issue at no extra cost. However, this marked the beginning of a gaslighting process. Tania purportedly communicated with the county, but as I followed up every two weeks, she provided continuous assurances without any tangible progress. Eventually, she ceased responding altogether, leaving me ignored and frustrated. I expected to have my septic completed in a timely manner, for it to done as paid, which included all permits, and for my landscape to be intact and as it started, but what I got was anything but. First off, the job took forever, the brother of the owner said he was doing it, ‘on the side’, despite not getting a discount? So we were always taken care of at night or when their employees were available. The septic took months to install, not including the time the permit wait was happening, as I understand that’s beyond their control. Secondly, our entire landscape was destroyed, causing thousands in damages. The smallest things being the very large piles of dirt left on the property and the dirt being pushed into our rocks along the inside smaller fenced portion, destroying the foundation of our fencing there. Then the major destruction being our irrigation system was moved, cut, and no longer in working condition as well as moving our entire *newly installed* fence line so it is now crooked. To add insult to injury, the permits. I now have threats from county about my septic not being permitted and thus, am apparently not allowed to use….. I guess a portapotty will work? Maybe I should have thrown a major fit from the get go? Oh, I know, maybe hired a real septic expert. This is the start. I am contemplating seeking recompense for the landscape damage, rectification of the permits, and compensation for the extensive difficulties this ordeal has caused."