Get matched with top fireplace mantel installers in Asheville, NC

"Excellent, no problems. My car was new the first year I used the service and there has never been any damage during the transports. The men picking up and delivering the car have always been pleasant and cooperative. Both Ely and Guy at United Transport has been highly responsive to my needs. I would highly recommend this company."

"Jason did an excellent job"

"I planned a big party for my only son’s high school graduation this past June. Friends and family came as far as California to attend, and I hosted them at my house. I wanted to refresh the guest spaces (bedrooms and lower level) so ordered new carpeting. I bought carpet from Connie at Home Depot in Asheville on May 27th, and she rushed the order for installation prior to June 15th (graduation weekend). However, when the carpet arrived at my home on June 12, the installers discovered that the person who measured my rooms, had made mistakes by confusing the rooms and measurements so that the truck had the wrong carpeting, in the wrong amounts, and even some missing! I agreed to let them install what they had on the truck because I’d packed the house up in preparation, and my guests arrived in two days. The installers pulled out the old carpeting upstairs and exposed the sub floor in the hallway and my son’s room. Then they rolled out the new carpeting to cut, and saw it was moldy and dirty. I decided not to continue with the installation. A new team of installers came out 2 weeks later and discovered the measurements of the rooms were mis-labeled and incorrect in places, and again carpeting was missing. After lengthy conversations with the Installers, I decided to visit my local store and speak directly to management, who said the installer would be back the next day with the correct carpeting, but likely they wouldn’t have enough.(?) From June 12th (the original installation date) until now, July 7th my life has changed. I’ve been accepted to a Culinary School in California. I now need to rent my house to pay for my lodging while going to school. The color of carpeting that I originally chose is too light for a rental property, and so I asked if I could (as long as the carpet hasn’t been installed yet) change the color. Management said that I could as long as I paid 20% restock fee ($1500!). I couldn’t believe it. I suggested that if they’d installed the carpet on June 12th that I’d just accept the color, but since they hadn’t—perhaps we could even split the restock fee? They refused. I reluctantly agreed to let them install them install the originally ordered carpet. I feel coerced. I STILL do not have carpeting in my home that I paid $8000 for in May! I have not heard from Home Depot, and my house is still packed. The graduation has come and gone, and still exposed staples and nails riddle the floor in my upstairs hallway and the entrance to my son’s room. It’s hazardous to walk. I told the management of Home Depot about this, and still no carpet. I feel disappointed, angry and have lost faith in Home Depot. Home Depot insisted that I pay 100% of the carpet and installation up front. If they didn’t have my money—I’d choose to do business elsewhere."

"I signed a contract with this one man company for a 5 figure bathroom remodel on March 17, 2018. He promised it would be a two to four week job. He also told me he had established "crews" that were the best in the business. When the job finally started after two delays the first two sub contractors showed up and quit before starting because of a dispute they had with him over "money". When I contacted the subs and asked them to return they told me they would be happy to if I could work with them directly but that they would never work with him again. I knew I was in trouble at that point. When he found new subs off of craigslist or Facebook marketplace (not what we agreed to) they finally got most of the job done in about 2 months. But they installed the tile backer board incorrectly and the grout kept breaking up. They came back and took out tile and screwed in the backer board but he had ordered the wrong tile so it did not match the rest of the floor. He has now delivered the wrong tile three times. He will go weeks without returning phone calls and his voice mail box is always full. He will not respond to text messages. His main counter top fabricator has refused to do further work for him but they did do a great job for me. I have been trying to get my defective tile replaced for six months. He has promised time and again to come do it but always has an excuse. A month long custody battle had him "at court" every day causing one delay. Then he left for Disney World and promised to be here to fix it on the Monday he returned. Have not heard from him for two weeks after calling and texting every day. There has been excuses and broken promises for six months. This is a classic "dog ate my homework" situation. Someone else is always to blame. Subsequent to hiring him and during the course of the job he bragged to me and his subcontractors one day that he had a run in with some local policemen over a custody issue and he showed us the altercation on the internet. He is very proud of it. I have attached a link so you can view for yourself and form your own opinion. youtube.com/watch?v=8bHk… Personally, had I seen this before signing the contract, I would have never done so. Seeing this, I decided to see if he had anything else on the internet. I subsequently found this link. givesendgo.com/GFQM In this link he posts that he is homeless and living out of his car and is asking for donations to his business through this religious website. He is a one man operation operating out of his car and has no office. He asked for half of the contract amount up front. Had I known he had posted that he was living in his car I would have never done that. He will promise 24-7 service and will promise to be onsite for the job but that was not our experience. During the tile installation I had someone there for two days who did not speak English and when mistakes were made I had no way to communicate so it just had to be done over correctly the next day. He was also supposed to replace three table tops with the left over material from my counter tops as I purchased an entire sheet. He later told me his fabricator mistakenly threw it away. I contacted the fabricator who told me that was not the case. I used this fabricator for counter tops before and know them to be honest and reliable. You will seen in another review he did the same thing to another customer and blamed the same fabricator. I told Travis I would not post negative reviews if he would just complete the job as promised. It's almost 8 months later and I still have an uncompleted job with faulty workmanship that has to be redone. He is nowhere to be found. I just hope this helps others make an informed decision."

"The contractor was punctual and honest. He told me the options and recommended we try the least expensive route to see if that would correct the issues with my doors. He explained why they were not hanging level. The doors were corrected and now hang and open / close correctly"

"We had a new system put in the end of 2020. Gentry has always been prompt, knowledgeable, professional and great to work with. During this last storm our heater went out. I called on Sunday afternoon and I actually spoke to a person, who was very nice, and said someone would call me. Within minutes someone actually did and tried to help over phone. I had already tried what was suggested but he assured me we would see a service man the next day (Monday). Someone did call Monday morning and we did have a serviceman come out promptly. Albert was prompt, professional and immediately got to work. Our unit is underground and is difficult to get to but he went down there and worked until he got it working. It was a frozen line which he fixed and rerouted. He suggested a few things for another snow or freeze and left. The heater has been working since then. We would highly recommend Gentry Service in Swannanoa for new heating system or for service. We have been very satisfied from the beginning."