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"Tom responded almost as soon as I found his business on Homeadvisor. We discussed my problem and he preliminarily set a date for the weekend after Thanksgiving, which was fine but pushed our departure back. Later that same day, he had an updated schedule and was able to come a week early which was great for us and he arrived a little early, did his inspection, we discussed options and hired him to do the job, which thankfully he was able to do then. He wrote up his report, submitted it, came back in from his vehicle and did the work in a very efficient and timely manner. We have hired him for regular, monthly pest control and inspections so we are very satisfied and thankful we met Tom (Pop's)."

"They came out promptly and seem to have implemented an effective solution for getting rats under control"

"Very good, friendly and thorough service. No-hassle call back process for problems between normally scheduled visits."

"I’m writing this review to detail the regretful experience that I’ve had with Johnny Rat Exterminators. At the end of this experience, I knew who the rat was and it was Johnny. Last week, I contacted this company through Angie’s List for an estimate. I saw good reviews and they seemed to be highly recommended. We made an appointment for an inspection. This gentleman named Candelario came over. He seemed very professional. We walked around my property and he showed me things that he said was proof of rodent activity. I was already terrified and wanted the vermin inside my house gone. He tells me what he is going to do and it all sounded good. He quoted me $975. I must have lost my mind to agree with that but the image of professionalism along with my fear of rats, I agreed. The next day Candelario and another gentleman came by to do the job. It is raining. I am alerted that the job was finished. Candelario takes me around to show me the work done. We come to my backyard deck area. He showed me the area he said he would seal. He said that location was where the mice were coming in and out of the house. He shows me the crawlspace to point out a screen that he constructed to cover it. It was just your run of the mill window screen. There was a big pile of dirt to the side. I asked what he was going to do with the dirt. He said my gardener could disperse it around the back yard. What if I didn’t have a gardener?? He showed me the area where he sealed of a few holes with the largest being about 3” in diameter and the other two, 1” to 2”. He stapled some screen like material. I looked at them and marveled that this is something a handyman could have done. He said something about climbing the roof to seal a vent but it was raining and it would be dangerous. I was thinking why in the world would he go all the way up on that part of the roof just to put a piece of screen over it? It was a vent. I don’t think anything should be covering that area? They come through my garage to put traps in the house. He then asks me if I have any peanut butter to bait the traps! Mind you, I have the same type of traps in my garage. He places two traps in my day room. I already put a trap in the kitchen. He didn’t mention or discuss it. Candelario and the other guy went to put traps in my attic. They asked to use my ladder!! He told me the other day that my attic had rats. The other guy climbed the ladder and place in about 4-5 traps. No one went completely into the attic. They left. They arrived at 9:30 leaving at 12:30. Two men, 3 hours, $975. I started to feel very foolish after they left. I was a bit bewildered because for the amount of money that I paid and the time it took to complete the job, it felt like very little was done. I got up to look at the sealed crack. It looked like nothing was done. I just renovated my home; I know what patch work looks like. I ran my fingers down the crack and felt nothing. All I had was a dirty finger. I went to see about the pile of dirt that was left behind. Where could they have gotten that from? The dirt came from my crawlspace! I was led to believe that the dirt was moved to make room for the screen. I just had major plumbing work done at the bottom of my house. My plumbers had no problem getting in and out of the crawlspace. I focused on the broken ceramic gourd and this white cloth that looked like a torn t-shirt left behind. It was never mentioned nor was there apology. I read on YELP from another disappointed customer, where she felt that this company had no respect for her things. She had broken items as well. I wrote the company to share my concerns and asking what are they going to do about it. While waiting for a response, I checked the garage. I found that there were no traps put in the garage!! Oh wait, there were. Old broken traps I’ve had there for months. The garage is the main room I was scared about. The garage has extensive proof of rodent activity with gnawed on and shredded boxes in the storage area. No traps in the garage!!! Really??? $975!!! I then noticed that a metal ladder that I had hidden on the side of the house and a very dangerous broken window pane leaned up against it. Why were those items moved and not put back in its place? No work was done over there or at least he didn’t show me there was. One of their representatives, Marko, responded and what he had to say was not even close to satisfactory. It was insulting actually. I could tell these guys thought I was a sucker. I was. I am so embarrassed by how I’ve gotten myself into this that I haven’t been able to tell any friends or family. I told my gardener only because of the pile of dirt, apologetic that a mess was left behind for him. I seriously feel scammed. Instead of helping me, they took advantage of me. When they left, they were smiling. I bet they were laughing at me about how stupid I am. I also gave then the jar of almond butter to take with them. I’ve since told them that I didn’t want them on my property in the future. Would you? I have hired another company for maintenance. I will having the new company check that traps were actually put under the house and if rats were found in the attic. Obviously, I can’t trust Mr. Rat. The new company quoted me $330. This includes in house traps, two bait boxes outside with 4 consecutive visits, then $30/month for maintenance of the bait boxes. They also said that they would pick up any expired rat that I find in my house and they will come the next morning to retrieve it. Mr. Rat offered 3 consecutive visits and I would have to wait until the next weekly visit for anything to be picked up. As I said to Mr. Johnny Rat, fool me once! My mom would call this a bought lesson. I recommend that you avoid using this company. I’m amazed that they have those positive reviews. Research extensively, get those three quotes and ask lots of questions. Customers beware! What you see in the photos has been referenced throughout the review."