Get matched with top pool deck builders in Bandera, TX

"I hired Jason and his company to expand my top deck and to build me a water-proof ceiling underneath the deck. He suggested we use Deckorators Composite Materials for waterproofing the deck. During the 1st rain after the deck was completed, we had water leaking from the ceiling and from where the deck connects to the house. After many attempts to reach Jason, he finally agreed to come and look at the problem. He saw where the slats were to far apart and water was coming through. He agreed to have his team come back out to fix the problem. They attempted to push the slats together and caulk around the end of the deck where it meets the house. After the next rain we had the same problem and Jason stated that the problem lied with the composite material he suggested, and they were faulty, and I needed to take the problem up with the manufacturer and he had no intention of losing money on this problem. I contacted the manufacturer, and they stated the fault was not in the materials, but the workmanship and they were not at fault. I have been contacting Jason for over a year to fix this problem and also to fix the slats from the ceiling that are bowing out. Jason does not respond to my calls or text messages and recently answered the phone serval months ago and said he was heading out of town with his family (his favorite excuse) and he would come out when he returned, never head back from him and continued to reach out and he finally responded a week ago ( having dinner with his family) and stated he had no intentions of taking a loss and I need to use this new product to fix the problem. I am writing this so that you future deck owners are not swayed by his promise of being available and is a family-owned business who cares about the customer. He does not, only cares about the profit he will make if its good or bad work. The deck comes with a 5 yr. Structure warranty, and he still will not hold up to his responsible. So, I highly advise you to look elsewhere for a reliable person and company that will build you a deck worth your investment. I have also attached some pictures of the work and problems."

"Think twice before hiring this company. This review is based on how we were treated by the owner Donnie Ferguson. We hired Diamond Decks to install a patio cover in our backyard. The cover is beautiful. The material matches the house and the craftmanship of the fireplace, roof and woodwork are exactly what we wanted. Here’s where it all went wrong. The last job was to stain the concrete both existing and the new walkway we had them install. The crew did not power wash the 10-year-old concrete before staining. We contacted the project manager right away and asked why they were not power washing and he said the crew didn’t think it needed power washed. Ten years of dirt and they didn’t think it needed power washed? Prior to staining, the crew put samples of the color on the concrete and asked for approval of the color. They didn’t wait for the stain to dry but had us sign off on the color while it was wet. The certificate we signed says “Do not sign this certificate until all services have been satisfactorily performed and material supplied or goods received and found satisfactory.” Despite this warning they had us sign the certificate prior to the stain and seal being applied. Let me also point out that no one asked us what we wanted the stain to look like or guided us in any way to get the look we wanted. The stain looked nothing like we wanted so they came back and applied another color and seal and made it worse. We reached out to Donnie and let him know we were not happy with the stain. His resolution was to charge us another $10,000 to do an overlay on the two patios and then apply another stain. Donnie believed it was the old concrete that was the problem and thought we needed an overlay. We received quotes from two other companies to fix the stain. Neither company thought we needed an overlay. Instead they would remove the seal and stain and reapply the color we wanted. We again reached out to Donnie and respectfully asked for a reduction in our final payment of $7500 to fix the concrete stain. This was his reply: Absolutely not. We are experts and what we do and the color selection you picked does not need multiple coats. I do not care who you are getting your false information from. And you cannot remove foot print and terrible texture work that is in the concrete work we did not pour. The imperfections would be difficult for anyone to see because they are enhanced once the color and sealer are applied. This has one of the best sealer you can use and this is specifically why the form says DO NOT SIGN THIS FORM Unless you approve the color. It’s not an easy product to strip off hence the reason it last much longer and that’s why we use it. The balance owed is now past due $41628. I will need payment in full by the end of day or I will need to notify the attorneys that the contract breach is made. You’ve signed all the paperwork we asked of you and now you wanna insult us by telling us you want us to refund money cause you don’t like what you selected. This is the owner of the company, threatening, insulting and hostile. We of course were not in breach of contract and he knew it. They had just completed the work seven days ago. Again, think twice about hiring this company. They showed a total lack of concern about our dissatisfaction and blaming us for the results of the concrete stain. I will say that Casey, the project manager, was always professional and showed empathy for our concerns."

"We had a kitchen counter that had to be repaired and have extra support done to it. Scott had one of his guys do the job and it came out great. It looks esthetically pleasing and is nice. Scott was easy to talk to and very good listener and gone beyond what was needed. We def having him come back for other things and highly recommend his business."

"Great customer service"

"It went well through all the stages of making our pool."

"Terrible. Do not trust this contractor. Substandard work throughout (collapsing bedroom ceiling after framing and drywall was applied to enlarge the bedroom), very poor quality painting, dangerous and shoddy electrical work in my attic, and the contractor failed to repair the damage his debris bin caused to my asphalt driveway. Absolutely terrible experience. Sadly, the VA Regional Office in Houston paid him in full and denied me the opportunity to contest his outright lies about the asphalt damage. I shudder to think what happens to my fellow disabled Veterans who lack the background I have in electrical work, painting, etc. when this contractor does VA funded remodeling in their homes. I’ve had to involve VA Headquarters in Washington DC on these issues. I am a longtime Veterans advocate. David K Winnett, Jr. Captain, USMC (Ret.) 100% Disabled Veteran (Paraplegic) Programmatic Review Panelist for Congressionally Directed Medical Research Programs (CDMRP) Advocate, Veterans for Common Sense"