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"They told us "Our dispatch fee to come out is $39 and we waive that towards any work or repairs, including diagnostics." The electrician went to check and stayed at the property for less than 5 mins after confirmation to do full diagnostic of the electrical system. I don't think less than 5 mins is enough to run a full diagnostic and later on advise to upgrade the whole panel."

"Literally worse "service" in my life. A month later still no hot water and 3 plus people have come to look at the heater with different things that need to be ordered. I rather give birth with zero drugs than ever deal with these people again."

"2 new systems, 1 ERV, 2 Dehumidifiers, New Duct work, and Insulation replacement, scheduled to begin July 5, signed on June 14. They didn't complete work until the end of October and it took a demand letter from us to get it done. Were told we'd be their "case study" for ERV installation after this because they "didn't do a lot of them" when we were assured at the point of sale that they could do this. Still above-average humidity in the house, still have high utility costs. We finally fired them after a second chance in February of the following year when we were told they had parts for a job and would be out between 8-12 and, when calling them at 9:45 learned their tech was going to "get the parts" for his first stop (us). We didn't get a notification they were on the way until 11:15 and they were an hour and 45 minutes out. We're still using them for warranty work and now the system, not even 2 years old, has died. It's hot, and they'll be here in 3 days to look at it."

"The men of MWR did a fantastic job on my master bath remodel. I had started the job myself 2 years ago but lost the physical ability to complete it after just doing the demo of the old shower. tub, and tile floor. MWR was actually willing to come in and complete the job for my wife and I. Many contractors will not do that for you. I wanted a high end steam shower kit installed and they did that as will as a new vanity with marble top. They removed and sided over an existing window and added a new window where we wanted one. They also added seamless vinyl flooring that my wife and I prefer over tile or wood. My wife and I are very satisfied with their work. So much so they are rebuilding our back deck and re-siding our home."

"I contacted Thomas Built to see if they could construct a fireplace mantle and surround for us. Terry came out did some measuring and gave us a quote. We worked on fine tuning things and waited until they had a break in their major projects. Terry returned for final measurements after we had granite tiles laid. The fireplace was built and delivered within three days. My husband stained it and installed it to save on the cost. Couldn't be happier with the final project. It does take some flexibility to work with Thomas Built when a project is this small, but it's well worth it."

"Excellent service for a virtual format. Would definitely recommend this very affordable alternative to the traditional technician having to come to your home to evaluate and fix a malfunctioning appliance."

"Review for Service 1st Pros Heating and Air Conditioning In my hectic and fast-paced life I want to take a few minutes out of my day to share our experience we’ve recently had with Service 1st Pros Heating and Air Conditioning. I want to ensure that I include each of the individuals who demonstrated a level of customer service that was exemplary and professional in every aspect of getting our air conditioner repaired. It is not often in our current economy that we find this kind of customer service from every employee in the business that we interacted with. Our heat pump unit went out on June 30, 2023. When I mean out, that left our home at a steady 86 degrees for eight days. It was unbearable and the Technician who was authorized by our Home Owner’s Warranty company to look at our air conditioning issue stated that the problem was in a freon line going into the external wall and he was not comfortable repairing it. WoW…! My husband searched for and got quotes from several different companies very quickly on line and based upon the number of outstanding reviews, we chose to move forward with Service 1st Pros Heating and Air Conditioning after speaking with the front office personnel, Emma and Lindsay who redirected his call to the appropriate person. Technician Chuck Norris was dispatched to our home on Saturday, July 8, 2023, and verified that the problem was in the freon line and was confident that it could be fixed, but it was later in the day and technicians don’t carry every bit of equipment necessary to fulfill each unique job. He did call into the front office and spoke with Tina to establish a quote. My husband was with him as they spoke in a way that demonstrated her knowledge of these types of jobs, what it required, and how to best get it done quickly. Tina once again demonstrated a sincere concern and commitment to help us get the job done as soon as possible. At the end of the call, my husband had a date of the following Monday, July 10, 2023 for a technician to complete the job. On Monday, Karl Davis arrived promptly as he stated in his text and began the task of repairing the freon line that included welding and fixtures on the external siding. He was very knowledgeable, confident in what he was doing, concerned about the temperature we were living in, but fully committed to getting the job done correctly the first time he did it! After several hours, he came upstairs and looked at the internal air handler and safety switch to ensure that they were all working correctly. Again, this thorough and pro-active approach to repairing our heat pump is not the level of service we experience. Technicians come to fix one thing and don’t look at other indicators of what potential problems could impact the long-term repair of an appliance. We couldn’t be more pleased with our selection of this company as our provider for our air conditioning repair. Every single person we interacted with knew their job well and had an understanding of the bigger picture, thus working together very effectively. We don’t anticipate the need for their service any time soon, but would definitely recommend Service 1st Pros to any of our friends or neighbors!! This company guarantees WOW service and we received that and more!"