Get matched with top electrical for home addition or remodel installers in Brookline, NH

"Ken was great to work with. Master electrician, very knowledgeable, efficient, and practical. Will hire again."

"This company wasted several weeks of our time without providing a sufficient apology or explanation. They initially scheduled service while asking in a voicemail if I wanted to base the estimate on the detailed specs in my email or if I preferred to have the owner walk through. I followed up within 2 business days to confirm the date at the end of July and mentioned either option would be okay with me, but I wanted to confirm whether my specification was sufficient with the owner as I felt there were some non standard parts involved. I patiently waited and followed up from time to time. This is the full timeline: June 30 at 4:18 p.m.: I called. The owner (Evan) picked up and mentioned the company was finishing up for the day and just taking emergency calls then, while adding that his secretary would follow up with me the following week. I mentioned that I sent an email the same day with a full breakdown of the work. July 6, 1:48 p.m.: The secretary left a voicemail to confirm a July 26 appointment with an arrival time of 8:15 a.m. and sent an email to confirm the scheduled date and time. In the voice mail, I was asked to follow up to see if I wanted an in-person estimate or if an estimate based on my email specs was sufficient. July 10, 11:41 a.m. I called to follow up, but received an automated message indicating the number has calling restrictions that prevented completion of my call. I followed up via email (below). July 11, 2:47 p.m.: I sent a text message to a 978 area code number, which seemed to be the number that the main number forwards to, to confirm receipt of my email while mentioning the automated message issue. July 12, 10:22 a.m. I called to follow up as I did not receive a response to the email. I wanted to make sure they knew I confirmed the date and time, and I wanted to discuss the estimate options. I immediately received a text message back from the 978 area code operated by the secretary, adding that she was on another call. I did not receive a call back that day. July 14, 9:23 p.m. I followed up via text message, asking when would be a good moment to catch up regarding the upcoming work. I received a call back from the secretary at 9:30 a.m. I summarized my July 6 email. The secretary indicated she would get back to me that day after discussing the project with Evan. I did not hear back. ** July 18, 9:54 p.m.: followed up again over email for when the team arrived the following day while providing the above breakdown so they understood my frustration from a customer perspective. July 19, 7:55 p.m.: I received an email from the owner indicating he cancelled the appointment while being sorry that our communication has not met your expectations, which I felt was interesting as the lack of communication would be frustrating to any customer, and his response incorrectly suggested that it was just my expectations at issue. Frankly, when a company commits to a job, they should always follow up. I emailed the owner back right after and asked for clarification, but I never received one. I should note that this electrician has worked for me before. I was overall happy with the service, with some caveats. On a job at my new residence, they installed new outlets as some existing outlets installed by someone else prior had safety concerns. During the install, I noticed that some new outlets were not as eye-level as they were before (this was not an issue with the available leeway around the outlet, as there was some). I asked one of his installers nicely if some could be moved a bit to be eye level, and the owner (Evan) overheard this and announced that this was a safety visit and not a cosmetic one. This did not make sense to me."

"Showed up on time and was very professional."

"Professional work. Reasonable pricing. Great to work with"

"Very quick to respond and was out to my house within an hour of putting in the request. Could also perform the work that week. "

"Replaced a broken light fixture in the back of my home. He made a suggestion for a motion sensor light which I hadn't had before. Very respectful in my space while I was working."

"Dave contacted me and arranged to come out to my house the next day to check my dryer outlet. But much to my delight, he called me a short time later to say he was going to stop by now, as he knew I had out of town relatives that I was supposed to meet up with next day. He was able to get my dryer running and I had my day free to see my relatives! Great customer service!!"

"Despite there being no surprises at the work site, the final bill was 40% higher than quoted ($5,710 vs $4070). Reason given: they had underestimated the job. They also pointed out the final bill included "optional charges" that had been in the small print. But were not really optional and, in fact, I was never asked if I wanted or not. I asked for a discount and was given a token $250 off. I will also add they said something like "This is why we have clients sign the quote is only an estimate," implying they have gotten this complaint in the past. As far as I can tell, their work was good and they seem like good people, but be aware if you go with them you can expect the bill to be significantly higher than the quote."

"Very knowledgeable and professional"