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"Excellent timely work. Costs were within quote."

"The customer service and the technician was terrible and unprofessional. The technician placed the gas blower inside our fireplace incorrectly the first time and requested the final payment. I refused to pay him because the blower did not work. He contacted the company wires was old he assembled it incorrectly. He tried it a second time and the blower was running but no heat produced. It also had a loud sound. The technician said he was new at installation, and He could not figure the problem out. We requested another technician from the company to come out to see why a brand-new blower wasn't working and making noise. The next day, I contacted the customer service rep. I was told the technician said the blower was working and the case was closed. They said for us to keep the blower and refused to return our initial deposit in the amount of $600. I will never use this company again. I will be perusing this matter further. "

"Fast efficient very polite. Great work ethic. "

"Very polite and professional. They worked long & hard and made everything look amazing. Highly recommend these guys!"

"The guy was very experienced, very insightful and he knew exactly what the problem was and resolved it"

We're a locally owned and operated company that values honesty and integrity in all aspects of our business. We offer a Gutter & Downspouts cleaning services that are customizable to each individual project. We specialize in gutter cleaning and a variety of related services. We pride ourselves on the quality of our work as well as our commitment to outstanding results. We look forward to building lasting relationships with our clients.

"Horrible customer service and the product is only getting worse over time. I have ordered 16 shutters from them over 5 separate orders during the last two years. A recent order late last year came with parts missing and getting replacement parts was a hassle because I had to provide pictures. How do you provide pictures of missing parts? My most recent order arrived without the mounting strips and blocking strips being pre-drilled. I received the screws and screw covers but no holes for them. After multiple back and forth with "Angie" from customer service I was forwarded a poorly spelled response from their supplier stating "usually" they don't pre-drill holes. Usually? All of my other shutters over the last two years were pre-drilled. I was then told it was my fault because this order was a single panel shutter vs all my previous orders being dual shutters and I would have to pay to get replacement strips with pre-drilled holes in them. What does a single vs a dual shutter have to do with whether or not holes are drilled in hanging and blocking strips?"

"as advertised"

"Michael Lyday was the technician and was very professional and courteous. He set a trap and returned the next morning to find a female raccoon. He also found she’d been nursing and captured two kits in the crawl space. He told me to tell him if I heard anymore sounds which I did when he returned the following day. He captured two more kits and told me to call him again if I heard any more sounds. There weren’t any more and I was impressed that he still called to follow up. I was completely satisfied with his humane methods of removing the animals from my property."

"I am beyond impressed with the work and customer service provided by Counter Culture! They truly went above and beyond to ensure that we had a exceptional experience. We visited quite a few different granite/quartz showrooms in Lexington and found that Counter Culture had the best selection for white quartz and was reasonably priced. What really made our experience so great was that after the counters had been installed, that evening we realized we needed our dishwasher bracketed to the counters. We texted GJ (the President of Counter Culture) and he came out at 7:00pm that same night. We were not expecting him to drop everything and come out that night and were blown away by the level of care and customer service he provided. While the counters and workmanship is beautiful, I think our experience speaks volumes to the overall experience and attention you will receive as a customer here!"