
Serving Cardiff By The Sea, CA and surrounding areas
Approved
In business since 2000
Free estimates
Emergency services offered
"The technician arrived on time, was extremely professional and very patient taking time to answer my questions regarding what I should be doing as a homeowner to maintain my system.
He started by sticking his head in the opening of my attic to look at the ducts & assessed what could/should be replaced. Then he inspected my AC unit, assessed its age and "state", opened the electrical panel to review the wiring, checked the refrigerant/flow and explained the basics of maintenance. We ended up going inside to look at the air filter and while their he conducted a similar inspection on my furnace. While my AC was running he used a surface thermometer to read temps at several of my registers. He took the time to explain how to clean my coil with a hose from the outside of the condenser and to take care not to use too high pressure.
In the end he made suggestions feel genuine and not like some high pressure sales tactic. I had a very positive experience and when he left I was happy to leave an A+ assessment on Angies list; however, when I reviewed what was supposed to be included in the "$39 for a Spring Air-Conditioning Tune-Up" that I paid for I realized I didn't do a good job in holding him responsible for executing everything in the package.
$39 for a 20-point Spring air-conditioning tune-up
Calibrating and leveling thermostat <- Didn't need doing I guess
Cleaning filters as needed <-- COMPLETE
Lubricating and inspecting bearings for wear <-- didn't happen (maybe it didn't need to?)
Cleaning indoor coil (if accessible) <-- don't think it was accessible
Flushing and treating condensate drain with anti-algae product <-- didn't happen
Inspecting condenser coil <-- didn't get opened to look at
Monitoring operating pressures of refrigerant <-- COMPLETE
Inspecting safety devices for proper operation <-- COMPLETE
Inspecting disconnect box for proper rating and installation <-- COMPLETE
Monitoring volts and amps on fan motor <-- Not sure
Tightening all electrical connections <-- COMPLETE
Inspecting and testing contactor for burns and/or pits <-- INSPECTED
Inspecting electrical for exposed wiring <-- COMPLETE
Inspecting and testing capacitors <-- INSPECTED
Inspecting fan blades <-- COMPLETE
Cleaning condenser coil and removing debris <-- Didn't happen
Inspecting service valves for proper operation <-- COMPLETE
Measuring temperature difference between supply and return <-- COMPLETE
Inspecting duct work for energy loss <-- wasn't thorough
Monitoring compressor for proper amp draw, volt draw, and wiring connections <-- Not sure
Reviewing the list after he left I wish I would've insisted a better assessment of the ducting in my attic & that they cleaned the AC condenser coil.
I don't think there was any willful negligence on the techs part to get out of work, and ultimately I think I paid a fair price for what was completed. Even though Excel Air missed a few things from the package I would use the company again and would even recommend them to friends with the caveat to make sure you know what services are to be rendered before they arrive (and not after like I did).
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