Cleaning Fairy
Cleaning Fairy
Customers say: Quick response
Recommended by 96% of Angi customers
Recommended by 96% of HomeAdvisor customers
9 years of experience
Customer satisfaction is what determines our success, which is why we take a hands-on approach. When interacting with Cleaning Fairy, you'll notice that we're particularly focused on the principles of quality workmanship, timely completion, competitive pricing and integrity in all our business dealings.
"I hired Cleaning Fairy to clean up our basement after a remodel. The basement was completely empty of furniture had no carpets and no light fixtures. (We have recessed lighting) We added a small bathroom and a kitchenette ( 2cabinets and a tiny refrigerator. All the walls and doors were freshly painted. After a consultation, I got an estimate for $350, which I thought was a lot for mopping and dusting some empty rooms. Noor sent me a list of all they do for deep cleaning?? wash light fixtures, wipe walls and wash doors, etc. I explained that most of that did not apply to our situation, but she insisted, with their deep cleaning, it would take at least 4 hours of cleaning, maybe even 5 hours to finish our basement and she offered me a first time discount. I agreed because I understood that for the amount of time, 4-5 hours of work, the price seemed fair. She arrived on time and was very friendly. She finished cleaning the basement by herself in just under two hours! I have no complaints about the cleaning she did a nice job, but she really misrepresented the work that needed to be done. When I told her that, she still insisted in being paid the full amount because she was the company owner and cleaned twice as fast as everyone else(?!) She insisted that if I had had someone else clean my basement, it would have taken 4-5 hours of cleaning for what she did in two hours! I will not hire this company again because they exaggerate the work that is needed to overcharge their customers. I would never have agreed to pay $350 for two hours of housecleaning. I am also unsure if I will remain a customer of Angies. Angies customer service initially contacted me if I had any concerns and asked me to explain in an email what happened ? but I have no heard anything from them since! Overall I was not happy with my experience with Angies."
Veerle R on May 2023
Customer satisfaction is what determines our success, which is why we take a hands-on approach. When interacting with Cleaning Fairy, you'll notice that we're particularly focused on the principles of quality workmanship, timely completion, competitive pricing and integrity in all our business dealings.
"I hired Cleaning Fairy to clean up our basement after a remodel. The basement was completely empty of furniture had no carpets and no light fixtures. (We have recessed lighting) We added a small bathroom and a kitchenette ( 2cabinets and a tiny refrigerator. All the walls and doors were freshly painted. After a consultation, I got an estimate for $350, which I thought was a lot for mopping and dusting some empty rooms. Noor sent me a list of all they do for deep cleaning?? wash light fixtures, wipe walls and wash doors, etc. I explained that most of that did not apply to our situation, but she insisted, with their deep cleaning, it would take at least 4 hours of cleaning, maybe even 5 hours to finish our basement and she offered me a first time discount. I agreed because I understood that for the amount of time, 4-5 hours of work, the price seemed fair. She arrived on time and was very friendly. She finished cleaning the basement by herself in just under two hours! I have no complaints about the cleaning she did a nice job, but she really misrepresented the work that needed to be done. When I told her that, she still insisted in being paid the full amount because she was the company owner and cleaned twice as fast as everyone else(?!) She insisted that if I had had someone else clean my basement, it would have taken 4-5 hours of cleaning for what she did in two hours! I will not hire this company again because they exaggerate the work that is needed to overcharge their customers. I would never have agreed to pay $350 for two hours of housecleaning. I am also unsure if I will remain a customer of Angies. Angies customer service initially contacted me if I had any concerns and asked me to explain in an email what happened ? but I have no heard anything from them since! Overall I was not happy with my experience with Angies."
Veerle R on May 2023
