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"Dear Michael & Son Customer Service Team, I am writing to formally express my disappointment and frustration with the lack of service I received today. As a customer enrolled in your Unlimited Service Plan, I expect timely communication, reliability, and a basic level of professionalism. Unfortunately, today?s experience fell well below those expectations. The service provided was inadequate, and the lack of follow-through and responsiveness was unacceptable?especially for a customer paying for a premium plan that is advertised as offering priority care and peace of mind. Being on the Unlimited Plan was a key factor in my decision to continue doing business with your company. Experiences like this call that decision into question. I did not feel valued as a customer, nor did I receive the level of service your company promotes. I would appreciate a follow-up to discuss this matter and understand how you intend to resolve it. "

"WORK WAS DONE WELL AND ON TIME....VERY COOPERATIVE AND CORDIAL...."

"Wes did a fantastic job! He was honest, kind and respectful. He refinished (the walls) and painted just about the entirety of my 1.5 bedroom condo in under 5 days time. The place looks brand new. Wes was always friendly and on-time. At the end of everyday, he walked me through his progress asking that I carefully review for any corrections I might want him to make the following day. He always went over exactly exactly what he would be doing that day, to be certain it was exactly what I wanted. In short, I was extremely happy with the work Wes performed and it absolutely exceeded my expectations. I will definitely be reaching out to Wes specifically if I ever need anymore painting done."

"We met with Christian 2-3 times. She was not very responsive to email and it took forever for them to start the project. She NEVER showed up to see any part of the project, not even the finished project. A few month after completion you could see where the work was poorly done and when I reached out to her for help to get the contractors back she never responded and when I finally spoke with her she kindly told me to do it. Worst service, if I hadn’t place a non refundable deposit on our first meeting I would have never done business with them and I would never recommend them, not even to animals because they deserve better."