Get matched with top generator repair pros in Charleston, SC

"Not well overall. Electricians seemed technically quite capable, but had to have them back after initial work because 2 circuits were not working (but which they did correct). A few weeks later on the first occurrence of a Dominion Energy power failure, the Generac generator did not kick in -- upon checking it myself, I found that it had been left in the OFF state by their service men on the second visit to repair the two non-working circuits. They did not return my phone call on this matter, but rather sent me two days later an "Appointment Reminder" e-mail without having contacted me to have made the appointment in the first place. I called them and expressed my displeasure, but agreed to the "scheduled" appointment that afternoon between 2pm and 4pm. In the meantime, I ran some errands and came home to discover that a power failure had occurred while I was out -- and that again the Generac generator had not kicked in. I waited all afternoon for their service person to arrive, but they never showed up. At 4:30 pm, I called them and learned that they had sent out a service man during the time I had been gone (without my knowledge or approval) and that they had never bothered to let me know that no one would be coming during the 2pm to 4pm scheduled appointment. Obviously, they do not consider treating a customer with any courtesy. I asked to have the service man who had come while I was not at home to phone me, especially to explain whether or not he had cause that particular power failure; no one ever returned my call. I was also displeased there was no paperwork done following any of their three service calls. I wrote a letter describing all this to Charleston Electric's management. I have had no response from this company's management. This shows me that the discourtesy shown me really originates from the company's management. Since it was not clear to me that the Generac generator was in working order following the third service call done while I was out (after all, there had been an unexplained power failure), I hired someone from another company to come and check it out. I give them a C overall only because their technicians do seem quite capable. I believe the company is just poorly managed."

"Excellent! Josh went above and beyond for this repair. He had his hands full not just with the repair but I had all my grand kiddos over, it was crazy chaos. I highly recommend Josh for any repair. Very trustworthy and competent!"

"Exceptional! Jeff came to look.at the problem w my generator and in the process of diagnosing it, found the problem did not require the extensive fix proposed by another electrician. He fixed it, saving me hundreds. The other "fix" would have ended up w the exact same work done, only replacing more that frankly didn't need replacing. We plan to hire Dreamworxs for more general repairs."

"Felix came out the same day we contacted him. Repair was done quickly and correctly. Would use them again!"

"Eric is friendly and explained the repairs very exactly. He did the job quickly and efficiently."

"Stan was punctual, friendly, informative and extremely knowledgeable. The work he did was neat and he was very reasonably priced. I highly recommend Stan for any of your electrical needs!"

"They contacted me as soon as I requested a quote and kept me informed throughout the entire repair. Very professional and would highly recommend."

"Jordan is an exceptional young man. He arrived on time, troubleshot my equipmenrt, and took 2 components back to his shop He repaired one but could not fix the other because parts are no longer available for it."

"Dan was excellent. He came when he said he would. His repair job was better than the original installation."

"Travis was able to come out the same day as called. Found the problem quickly and repaired."