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"A+ review for William and the KeyPrime team! About a year ago, we purchased a historic house that was in need of several major repairs. The roof was over 20 years old and had not been done properly before, which had caused the wood soffits, eves, and fascias to rot. Squirrels and bats had started getting in through the rotted wood, and the gutters were falling off the house. We interviewed a lot of companies and received numerous bids. It was a complex project, and we wanted it done well + affordably (a difficult combination to achieve). We also needed all the work to conform to the historic register requirements and be approved by the historic preservation committee. When William came out and discussed the project, we were immediately impressed. He demonstrated a deep understanding of the intricacies that the project would involve, and was able to explain things to us simply and clearly. He was patient and took the time to answer all our questions, so that we understood all our options and felt comfortable with the proposal. He also helped us to make informed decisions about where to cut costs in order to keep the project within our budget, as well as where it was worth it to spend the money and not cut corners. The project itself went very smoothly. Everyone on the team was friendly, and they worked very efficiently. A few times when questions or concerns came up, I called William and they were addressed immediately. One of our big worries when we started the project was that a company was going to come in with a low bid and then raise the price with “surprises” once the project started. William was very up front with the pricing, and let us know what would happen if they uncovered anything unexpected after the roof was opened up. Thankfully, no surprises were found, and we were billed the exact amount that we were initially quoted! A few small unexpected things even came up during the project that they could have easily “nickel and dimed” us for, but they just took care of them without any additional charges. The new roof, soffits, eves, fascia, and gutters that KeyPrime installed look great, and we are extremely happy! They did a great job restoring the beauty to our historic house. Our experience with KeyPrime was exceptional from start to finish, and we look forward to working with them again on future projects."

"Hilda was easy to work with (she really knows everything about roofing). I appreciated that she was able to get me into her schedule before the winter season. Definitely would recommend J & B Roofing and would work with them again. A+"

"Went well initially. The technician had his son working with him, however assured me that he would be the one inside making sure that things went well. I asked if I needed to cover anything and again, he assured me that there was no need as he would be using a shop vacuum to suck up soot and particles being directed downward from top of chimney. His son at some point was the one inside using the shop vac to suck up the debris. All went well until he wrapped up the vac. He accidentally let the coil of the vacuum touch the arm of the sofa and the side of the ottoman leaving black soot on both pieces which were brand new. I showed his father when he came in and he was visibly upset that this happened. His son apologized emphatically as he felt bad about what had happened. His dad initially said I could use soap and water to clean it up, but I told him that I expect compensation for any cleaning done by professional as it was spot on both pieces. He took pics and sent them to Nick the owner. I took my own pics and emailed, as well as called to resolve the issue. I was called back immediately and spoke to Nick who apologized and assured me that I would be compensated for any professional cleaning of my furniture. After I had my pieces cleaned, the company I used sent Nick the receipt for services rendered and I had a check in the mail less than a week later. Other than this little mishap, I would highly recommend Nicks Chimney Service because of the professionalism and expedited resolution when I had a problem."

"I thought it went well. Their project manager Cristina was good to interact with and she was able to schedule in the jobs and got it done within three weeks since the contract and initial down payment was made. There was a minor issue and in that i felt the contractor could have been proactive in taking measures to color match the siding instead of relying on homeowner. After the job was done, the nails were not cleaned up completely around the house. I had a flat tire and I don't think the cause was completely based on them not completely cleaning. I would definitely hire them again.."

"Steve was very friendly, professional, and punctual. Our roof was bigger than expected but Steve made sure to let us know what any extra expenses were ahead of time. The price was amazing and the roof looks great. We will definitely be contacting Steve for future projects on the house."

"We had all of our windows including a large bay window plus an outside door replaced. Our installer Ron does impeccable work and we were very impressed with his work ethic and knowledge. Everything looks beautiful. Great work for a great price."

"Excellent everything went smoothly. Went above and beyond their job they cleaned out our gutters."

"This company was prompt, efficient, they did a great job cleaning up, and they gave great service.  The workers were approachable and the follow up was efficient.  All of the work they did for me has held up over the years."

"The service was outstanding! Pann was very easy to work with, extremely helpful, courteous, and very quick to respond when we reached out to him. He was very professional, friendly and personable. We never felt like we were not his number one priority. He followed-up multiple times to make sure we were in the loop with the process and where we were in the process of the claim and services. The roof and gutters look great! The crew did a wonderful job and were very fast and efficient. We thought it would have taken and extra day or two. It really wasn't an inconvenience to us at all. We are very happy with the company and everyone involved. We would definitely do business with them again and recommend family and friends to them. Thank you!"

"Sam and a colleague did all the work.  They were on time, very professional and did fantastic work.  I really appreciated how they brought me into the loop before they moved forward with each part of the project.  All in all, I was very happy with their work and I am considering them as a front runner to finish my basement later this year."