DG Communications
DG Communications
We take great pride in our experience, expertise, quality, and customer service that we provide to meet the consumer's needs. It is our mission to provide excellent workmanship and complete customer satisfaction from start to completion of a project. In order to understand the needs and expectations of our customers, we take great care to work and communicate with every customer in a professional manner. Our reputation is based on service, safety, and quality, regardless of how large or small the job.
"We had Don Geyman, owner of DG Communications come to our home to give us an estimate for installing some security cameras around our house. I immediately disliked Mr. Geyman. When telling him that he could absolutely not mess with one of the cords attached to my computer, he started being very condescending and talking down to me, as if I couldnâ  t possibly understand what he was saying. I told him I, in fact, do understand what heâ  s saying but I am saying as the customer that he cannot touch the one specific cord because it doesnâ  t belong to me. Despite this, we paid Mr. Geyman $1955.10 to install these cameras because he demanded payment by check or cash up front. He didnâ  t take cards and would not schedule an installation date unless it was paid up front. Mr. Geyman did not have us sign a contract and did not inform us of any cancellation policies or any kind of fees for an estimate. This is important. A full week before the installation was to occur, we decided to cancel and have someone else do the installation. When I emailed him to cancel, all he said was no and wanted to know if we wanted to reschedule. I emailed back and said no, we are having someone else do it so I will be expecting a full refund. It took Mr. Geyman hours to respond. Eventually he said he would refund us but was going to charge a cancellation fee. Again we did not sign a contract and the paperwork he sent mentioned nothing about a cancellation fee. Mr. Geyman took 10% which was $195.55 for doing absolutely nothing. The refund invoice said it was for his time and administration fee. Had we not paid him up front like he demanded, the estimate would have been free. At minimum this is unethical. There was no signed contract and nothing in the invoice about any fees. Mr. Geyman is not someone you want to work with and best of luck if you want to cancel and get a refund."
Lindsay P on June 2022
We take great pride in our experience, expertise, quality, and customer service that we provide to meet the consumer's needs. It is our mission to provide excellent workmanship and complete customer satisfaction from start to completion of a project. In order to understand the needs and expectations of our customers, we take great care to work and communicate with every customer in a professional manner. Our reputation is based on service, safety, and quality, regardless of how large or small the job.
"We had Don Geyman, owner of DG Communications come to our home to give us an estimate for installing some security cameras around our house. I immediately disliked Mr. Geyman. When telling him that he could absolutely not mess with one of the cords attached to my computer, he started being very condescending and talking down to me, as if I couldnâ  t possibly understand what he was saying. I told him I, in fact, do understand what heâ  s saying but I am saying as the customer that he cannot touch the one specific cord because it doesnâ  t belong to me. Despite this, we paid Mr. Geyman $1955.10 to install these cameras because he demanded payment by check or cash up front. He didnâ  t take cards and would not schedule an installation date unless it was paid up front. Mr. Geyman did not have us sign a contract and did not inform us of any cancellation policies or any kind of fees for an estimate. This is important. A full week before the installation was to occur, we decided to cancel and have someone else do the installation. When I emailed him to cancel, all he said was no and wanted to know if we wanted to reschedule. I emailed back and said no, we are having someone else do it so I will be expecting a full refund. It took Mr. Geyman hours to respond. Eventually he said he would refund us but was going to charge a cancellation fee. Again we did not sign a contract and the paperwork he sent mentioned nothing about a cancellation fee. Mr. Geyman took 10% which was $195.55 for doing absolutely nothing. The refund invoice said it was for his time and administration fee. Had we not paid him up front like he demanded, the estimate would have been free. At minimum this is unethical. There was no signed contract and nothing in the invoice about any fees. Mr. Geyman is not someone you want to work with and best of luck if you want to cancel and get a refund."
Lindsay P on June 2022
