Get matched with top roofing installation & roof repairers in Cutler Bay, FL

"Have used this roofer for over 10 years and have always been happy until having a roof-a-cide treatment and subsequent pressure cleaning of our pool pavers recently. We have before and after pictures of the pavers, they are damaged by the roof-a-cide and/or the pressure cleaning. Unfortunately the company is taking no ownership of the resulting aftermath of the treatment. Sometimes you find out more about a company after something goes wrong."

"Eddy and his team are amazing. My sister recommended them to me. I called on a Sunday and Eddy answered! He came out shortly after to give me an estimate and I hired him on the spot. This whole experience has been great. They finished painting my house today and I am beyond happy with the final job. I highly recommend Eddy Lopez Painting!!"

"Overall it went ok. We had some issues with not getting information in a timely fashion regarding when the windows were actually going to be installed. The company did call to let us know that the first date the windows were to arrive at the store was not going to be until the following weekend in December. When that date rolled by, we had to call the store to find out where they were and when they would be installed since we didn't hear back from the store. We received an email from the company saying that there was a back log on the windows due to many orders being filled. Needless to say, it took phone calls and some emails from us before we finally got an installation date. When they installed the dining room sliders, they broke two floor tiles. Fortunately, we had two replacement tiles. They laid the tiles down but did not do any grouting of the new tiles and did not remove the old grout from around the tiles. That still has not been addressed. We knew in advance that we were responsible for any painting that would be necessary after the installation. The stucco work on the outside of the dining room sliders needed to be done at some unknown time in the future. There was a chip on one of the handles of the sliders....that was noted on the receipt. There was a glob of clear caulking along the side of one of the bedroom windows....that still needs to be addressed. The windows were dirty but we were told that we had to keep the stickers on all the windows until after the final inspection...again...sometime in the future. When the windows were installed, it was 7pm at night and we could not do a proper inspection until the following day. We received a letter from the company asking how our experience was and we filled it out with the above information. Following our sending in the review of OUR EXPERIENCE we received a call from "ZAC" who said he was from the service department. He asked what he could do for us. I asked him if he had received evaluation, and he said yes. I asked him if he had read it and he said NO. I asked him to read it since I had just written everything out about our experience. He did pull it up and sort of read it quickly....and sort of a bla bla bla kind of response, and then continued to refute pretty much everything we outlined in our response. By this time I was totally irritated because he obviously didn't care a hoot about what we had to say. I told him that if they weren't interested in our EXPERIENCE, they should not have asked for our input. So it was like....what do you want us to do about it? I told him that the company had to take responsibility for the two broken tiles as well as the other items we had listed as issues. Begrudgingly, he said that they could fix the tiles, could clean the windows, do the stucco work, take care of the chipped handle and remove the glob of clear caulking on the bedroom window (which was done at the factory.) He said that he would set up this work to be done on one day, January 29....ONE MONTH FROM THAT DAY! ONE MONTH to have to live with funky looking windows and two partially repaired broken tiles and terribly dirty windows etc. I told him that one month was not acceptable. He said that he could have the installation manager call us to discuss this further. I can only assume that ZAC wanted to get off the phone and not have to deal with customers. The lower grades we have given this company is in large part because of a person (ZAC) who should not be in customer relations....and that's putting it nicely. My husband spoke with the installation manager who was accommodating and evidently had the stucco person come out on a Saturday, unannounced, to do at least the stucco work. We still have all the other issues to be addressed which, at this point, looks like it won't be until January 29th. The windows themselves are very nice....pricey, but very nice....we have no complaints about them. Our major issue was that after sending us an evaluation for us to fill out, the company had the wrong person addressing our concerns. We paid a very large amount of money for these windows and expected a Paradise experience..which is this company's motto, but that just didn't happen."

"Called after hours, because the ac unit kept cycling on and off. Southern Comfort arrived on time and were very personable and were able to resolve our problem immediately. Extra points for cleaning up after the job. We will definitely be using them in the future when needed."

"Seamless process. Responsive. Competitive pricing."

"Excellent. Did as they said, efficient work, good value. I highly recommend them!"

"I wanted to write about our experiences with Cedrick Jones and Gold Star Adjusters. Our insurance company was planning to not pay us for major damage we sustained during a wind storm that hit our house around Feb 2020. Even though water came into the house and was inside the wall, they told us that the damages were only worth about $2K or so and that it would be a cheap fix and the amount conveniently was below our deductible threshold. Mr. Jones was able to force the insurance company to pay out more than enough money for us to hire professionals to come out and rebuild most of the interior and some of the exterior wall where the water was coming from. If it wasn't for him, we would have been on the hook for several thousands of dollars worth of repairs. Mr. Jones also took the time to look over our insurance policy to make sure that they hadn't hidden high deductibles on other items on our policy to prevent any future surprises. I wanted to let you know that Mr. Jones handled everything above and beyond the normal level of care and professionalism one would expect from an adjuster. He spent several hours at our home ensuring that any and all damages were fully accounted for and held the insurance company accountable for payment of the damage claims."

"Good until now, they are not honoring the warranty for material and labor. Be weary doing business with the company that does not honor their warranty on the contract. I didn't even get a courtesy of response to my last email on September 15."