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"Statewide Remodeling 2450 Esters Blvd. Suite 200 Grapevine, TX 75261 (972) 440-0266 started our master bathroom remodeling project that was started on May12th 2021 we have been without a working master bath since that date. Last time a crew was in our home was July 15 2021 and they were trying to fix the previous mistakes from different multiple crews sent by Statewide. We have had multiple crews not show or call and if they did come to our home their was no project manager to show the crew what needed to be done my husband or myself had to miss work or go late trying to supervise. The lack of communication between the project manager and different workers and the customer was poor and unprofessional no one knew what to do nor did not have the skill to preform the task. We had multiple crews sent to try and correct all mistakes listed below 1.Tile on floor had to be redone 2x and still isn't finished 2. The shower doesn't drain properly 3. The shower shelf is so slanted if you put bottles they fall off and this has been redone several times still not fixed 4. Shower Bench was put on wrong wall and shower fixtures need to be replaced still not correct or fixed  5. Bath tub was not stabilized you can hear concrete crunching when stepping in tub only has concrete on one side still not fixed 6. Faucet are loose and wall around tub still open and tub  was placed  incorrectly and not even was to have a trim around tub but was placed against wall needs to be removed and placed correctly still not fixed 7.Plumbing for tub hot water was capped off had to get several different plumbers sent from Statewide to try and fix plumbing shower floor was compromised  worker cut through shower floor to put bench still needs to be fixed 9. Vanity has no shelves or no trim around bottom of Vanity and multiple attempts by Statewide to attach Vanity to wall were unsuccessful there are multiple screw holes in cabinet and wall still not corrected 10. Vanity counter tops were never measured and the incorrect size and color was installed does not fit against wall and sinks do not fit correctly  Statewide employee came and tried to use silicone to fill in all holes and gaps you can see wall and silicone and gaps still was told new counter and backsplash was ordered and measurements were taken no one ever came and measured I waited all day no show or call 11. Statewide employee poured grout down new toilet and was told Statewide wide would send a plumber to clear out septic system and would buy new toilet if the toilet was damaged no show still not fixed 12. No working toilet, tub,shower,sink , lights,or heater Statewide removed everything and never replace still not fixed 13. Have a autistic grandson that has no bathtub to bath bought blow up tub in kitchen to bath grandson since May12th 14 . I am a nurse and my husband veteran and trucker and my 3 children and grandson have had to share a bathroom upstairs since May12th 15. bathroom had to be repainted 2x due to poor workmanship 16. Light fixtures hung uneven by Statewide employee not by electrician causing holes in sheetrock that were to be covered and  still not fixed 17. Sink faucets and plumbing still need to be added and plumber needs to finish under sinks 18. Pony wall was placed in wrong spot and put over door trim which will cause leaks need wall put in correctly and correct size We have had Tony and Rodney make multiple promises that issues would be fixed and done correctly by professionals last person sent out was the owner Jeff of JPS  Accessibility solutions he told me that he could not do any about original contract and that his crew which supposedly are the best subcontractor that Statewide has can not even start on our project for at least  6 to 8 months from now and that was all he could do, we were told by Rodney that Jeff would renegotiate contract since Statewide has defaulted on original contract but Jeff stated that he would call Rodney and have him contact us this was on the 8th of October and as of Oct 24th there has been no contact from anyone at Statewide we are requesting the amount of our contract be paid to us by Statewide for leaving a project unfinished unable to use and damaged, so we can find a professional company to complete this master bathroom remodeling disaster correctly I gave attached pictures of how Statewide has left our bathroom and will never do business with this unprofessional company so sad not one person from Statewide has made any effort to apologize or make it right have contacted BBB and waiting on Statewide still have not heard from anyone. "

"THE NIGHTMARE WITH MY FENCE, GATES & LOCKS CONTINUES LONG REVIEW IMPORTANT TO READ ! *COMPLETE CHAOS AND DISORDERED WORK WITH NO SCHEDULE & NO COOPERATION WITH HOMEOWNER CONTRACTORS (CHRIS/ALAN MALLARD FROM NEW CANEY FENCE COMPANY) After charging me almost $11,000 to build my fence, had poor to no communication regarding appointment times. They would stop by the house to begin or complete phases of the project with no prior arrangements, not knowing if I was home or not. If they ran behind schedule at a job at another property they never called to say they were running late. They committed to appointment times I requested & did not keep their word. They were "no call no shows." Who conducts business like this? No one.!! *POOR WORKMANSHIP & NOT LISTENING TO DIRECTIONS & REQUESTS Fence was built with a large gap between the ground and the bottom of the fence allowing the two dogs to get loose. The whole point of the project was to have a fenced in yard for two dogs. I told this to them from the beginning but they did not listen or care. To fix the issue, I had great additional expense to purchase gravel, concrete, and bricks to fill in the gap under the fence in order to secure the dogs. *EXTREME RUDENESS Contractors & workers of NEW CANEY FENCE COMPANY spoke disrespectfully to me when I was the one hiring them and paying them for the work. They acted as if they knew better than me about what I wanted & needed done. They were arrogant, rude, and demeaning. *BROKEN ITEMS INSTALLED The two expensive gate locks that was charged to me $350 each, has been a disaster due to the fact that the locks were not done properly in the first place. They were installed broken from day one. The codes did not work consistently. The locks were affected by hot and humid weather and did not work the way they were supposed to work: at all times in all weather. The locks did not fully latch due to being incorrectly installed. After two months of constant reminders, emails as well as me going to the company, Chris Mallard from New Caney Fence Company finally came out to fix the locks & the fence gates. I mentioned to him what exactly I thought would be good & solid so that he didn't have to come out again due to the constant reoccurrence of the locks & the gates not working properly, he refused and said I'm asking for too much & if I say anything more, that he would leave without doing anything at all. He completed the work and left Beware and do not trust your loved ones, pets, and valuable property to the fate of these completely incompetent contractors and workers. *RUDEST RECEPTIONISTS (KRYSTLE O'MALLEY & KAITLIN DENNIS) I HAVE EVER HAD THE EXTREME DISPLEASURE TO DEAL WITH IN OVER 50 YEARS OF DOING BUSINESS WITH ANY COMPANY It's funny how until New Caney Fence Company got the fence job from me, the receptionist/Office Manager (KRYSTLE O'MALLEY) went above & beyond to be polite & helpful until I signed on the dotted lines. When I noticed problems & brought them to (KRYSTLE O'MALLEY) notice, she showed a side of her that was shocking!! This person is totally toxic. She is verbally abusive, overbearing, mean, snarky, & sarcastic. In person, she has physically threatening body language designed to intimidate others.(ME) The receptionist (OFFICE MANAGER) is the person who gives potential clients their first impression of the business. If you want a toxic environment of snarky, argumentative, incompetent, unaccountable, excuse-making people with whom to do business you are at the right place & this is what she KRYSTLE O'MALLEY correctly portrays. The fence gate still doesn't lock up till date!I I keep getting excuses when I call, email or go to the company. I have gone above & beyond with my patience with Chris/Alan Mallard from New Caney Fence Company in every way possible."

"You have to pay up front before any work has been done through his website or phone app. And you pay for a set amount of hours. If it takes longer, you pay again. You don't get reimbursed if it didn't take as long as you paid for. If he has to travel to get a different part, he is on the clock for that too, even if he bought the wrong part to begin with. Seemed like he was learning a few things as he started installing some things, like the closet doors - he bought the wrong roller mechanisms and didn't know how to install a peep hole eyeglass - in fact he lost a part of the magnifier and had to go back to the store to buy another one, as well as the closet roller mechanisms - all at my expense. I do not recommend this company."