
Serving Dearborn, MO and surrounding areas
Approved (Corporate)
In business since 1953
Free estimates
Credit card accepted
"No pressure to replace all windows at once."





+8


Serving Dearborn, MO and surrounding areas
Approved (Corporate)
In business since 1953
Free estimates
Credit card accepted
"No pressure to replace all windows at once."





+8

Serving Dearborn, MO and surrounding areas
Approved
In business since 2022
Free estimates
Emergency services offered
"Chad responded the same day I requested service for new exterior door and storm door. He was able to install both the next day before a storm. He did a great job."
Serving Dearborn, MO and surrounding areas
Approved
In business since 2019
Free estimates
Offers commercial services
"They painted my entire basement. Bill is good at communicating and responds quickly to phone calls. They did a meticulous job painting my basement, including painting trim, shelves, window trim, doors, and walls. We were very happy with their work and would definitely hire again."

Serving Dearborn, MO and surrounding areas
Approved
In business since 2008
Free estimates
Emergency services offered
"I hired this company to do deck repair not knowing whether it could be repaired or needed to be totally replaced. Nick and Joseph did an amazing job in blistering heat. Both very personable and willing to answer all my questions. The owner, Mark Kowertz, was very professional and gave me options/suggestions regarding condition of my deck and what could be saved and what needed to be replaced. Very reasonable in pricing. I have already recommended them to two other folks. You would not be wrong in giving them a call. I would highly recommend them."

Serving Dearborn, MO and surrounding areas
Approved
In business since 1985
Free estimates
Warranties offered
"The doors is do to be put in in about 10 to 12 weeks pro was very knowledgeable"
Serving Dearborn, MO and surrounding areas
Approved
In business since 2006
Free estimates
Warranties offered
West Shore Home offers a risk-free home improvement experience, so you never have to worry that you are sacrificing on quality, convenience, or expertise. We specialize in shower and bath replacements, and walk-in tubs. We offer fully customizable, limited lifetime-guaranteed solutions installed in as little as one-day. All of our installers are in-house employees, so we can guarantee the quality of the whole project from start to finish. We get it done the way you want - fast, easy, smart and right.\n \n
Serving Dearborn, MO and surrounding areas
Approved (Corporate)
In business since 2007
Credit card accepted
Offers commercial services
"Got back to me quickly but couldn?t help me because I didn?t purchase my exterior front door from them"

Serving Dearborn, MO and surrounding areas
Approved
Free estimates
Warranties offered
Small jobs welcome
Quality and detail orientated 3rd generation commercial and residential construction professional, with over 25 years of knowledge & experience in all aspects of construction and repair.
Serving Dearborn, MO and surrounding areas
In business since 2011
Free estimates
Emergency services offered
"I wish I could give this company a better rating but I cannot do so in good conscience. The quality of the windows and installation is very good. The price was fantastic. The crew cleaned up after themselves.
I was not told until AFTER I had made the down payment on the windows that the company was scheduled at least 6 weeks out for installation. The explanation for the delay, which is that we were having an exceptionally wet summer, and they could not install in the rain was valid, it just would have been nice to be advised of the anticipated wait time in advance of the purchase.
The install actually happened 11 weeks after the initial payment was made. While circumstances beyond the company's control, like weather, are understandable, lack of communication is not. When I followed up to find out an approximate time for installation, there were long delays in response from Morningstar.
The first two times I got a slow and dismissive answer regarding my questions about an approximate install date, I accepted the response given by Melissa, which was that the rain had pushed their schedule further back, and that additionally, their Angie's List offer had resulted in a great deal of work. When the delays continued, it became clear that in addition to being a professional salesperson, Melissa is a professional excuse maker.
If your company gets behind due to high volume or other circumstances; the professional response is to hire more help if necessary to catch up. Clearly this is not a strategy this company employs. When I finally got an anticipated install date, first, the company from which Morningstar gets the windows allegedly did not have my order ready, which resulted in another delay. Really, I placed my order in June and the windows weren't ready in August? I believed it at first, but upon more reflection this seems highly unlikely. So we rescheduled.
We were first told to expect the installers at 8am. We were only advised of a time when we asked, an approximate time was not offered. Then we were told that we could expect the installers at around 10am. The installers didn't arrive until around 2pm. When we inquired where they install crew was at around 11am, Melissa responded that they were on their way, that they just had to get tools from another work site. When I complained to Melissa of the delay after the install, she showed me pics of the "tools" the crew had to retrieve prior to coming to my home. The "tools" included enormous scaffolding. If she knew they had to break down something so involved, which she clearly did know, she could have told me so that I could better plan my day, but clearly she chose to keep me in the dark. Additionally, mortar had to be added into a front window as a gap was left due to the difference in thickness of our previous window and the new window. We asked that the mortar be added before it rained again because rain could get behind the brick facade and cause damage to our home. Melissa said she would have someone add the mortar right away. Several days later and after two rains, someone came back and added the mortar.
Let me summarize by saying we are happy with the quality of the windows and installation. The crew was courteous. However, due to the lack of honest communication I would not work with this company again. Also, after the install I did some math and it became clear that the price I paid divided by the number of people on the crew working, the number of hours worked, cost of actual windows, and profit and overhead for Morningstar's owners; it was clear that there was not much money to go around. In the future I would gladly pay more for better service, which is my disposition in most purchases. I was also disappointed that the failure in communication set by ownership has trickled down to the crew. The crew abruptly left after working the last day of install without telling us they were leaving. Too bad for them because we had prepared a decent sized cash tip that they missed out on. I emphasize the challenges with this company are clearly at the owner/management level and not with the crew. I cannot recommend working with this company."





+18

Serving Dearborn, MO and surrounding areas
In business since 2003
Free estimates
Credit card accepted
"We had 26 windows replaced. I choose the brown windows and triple glass. The project took three days and they look great."





+14
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