
Serving Dripping Springs, TX and surrounding areas
Approved (Corporate)
In business since 1992
Free estimates
Warranties offered
"PROS Good Finished Product (the outcome was positive) Once they started, completion was quick (4 days total) Project Management Team were good with follow up and communication once engaged They never once changed the price on us, even when their initial SF estimate was off and required additional supplies CONS Sales team made a really hard sell on expectations they knew could not be met No Proactive communication of actual timeline vs. expectations, until I threatened to pull the work and actually called the construction manager directly Price is higher than most others because they subcontract the work, so you're paying additional fees for their overhead (Construction Manager, Project Managers, support staff, etc.) vs. going directly with the subcontractors EXPERIENCE We went with System Pavers because we had a need for a short turnaround deadline and because of their guarantee of their work and cost point. We did this knowing that they were a higher price because of the hard sell commitment that our timeline could be maintained. - No communication for a month after they got our deposit - multiple follow up communication from me, asking for timing updates, etc. without any response - missed both of our initial milestone deadlines without comment or commitment to a timeline - finally get engagement after calling the construction manager directly and threatening to pull the project Our experience from the point of project start through completion was very good. the work was professional, the team was knowledgeable and responsive and the finished product is AWESOME. The overall story, Project Team set up to fail by their sales team, compounded by a complete lack of organization and communication internally, tainted our experience of what otherwise should have been a pretty cool time in our home improvement lives. Higher Cost | Hard Sell | Unrealistic Expectations | Poor Communication"





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