Serving Earle, AR and surrounding areas
In business since 2011
Free estimates
Emergency services offered
"The people who worked on my yard were friendly, hard-working and pleasant.
I purchased a special coupon for this service. I was pleased when they contacted me since I hadn't gotten around to calling them. They came right over and we discussed the work. A schedule was set. However, due to being swamped by the number of people making use of the coupon and the rainy weather, they were several weeks late before they ever contacted me again. I do understand the delay, however my issue is that they did not call to inform me of the problem until a few days before they rescheduled. And then it rained again and the work was again postponed without a call to reschedule. Another issue is that I had asked for them to completely remove the small trees from my flower beds, roots and all. We had even discussed bringing in a small tractor to pull them out. However, no tractor was brought, and at the end, I was told that they were not able to "get it all" but that "it would not cause [me] any trouble". To the contrary, I was unable to plant in the flower beds due the huge amount of roots that were criss-crossing the bed. After great effort, I had to hire someone else to come and dig out the roots that I was unable to dig out myself. Moreover, although they had offered to trim my crepe myrtles and I had declined that offer, they trimmed them anyway. The weeding and mulching jobs were done well.
I really feel that the delay between the time that we discussed the work and the time that the work took place (over a month) was the source of the misunderstanding, as well as the fact that I never received a written estimate with the work outlined. I definitely do not feel that it was on purpose. I now know to go over the work requested and the price agreed upon when they ARRIVE to begin the work if there is no written agreement. Without the time delay or with a written estimate, I think the work would have been done just as requested.
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