
Serving Ephrata, PA and surrounding areas
In business since 1992
Free estimates
Warranties offered
"My initial contact was with Mark in late August or early September. We had arranged to meet and discuss the work that I wanted performed (pointing up the mortar on the brick chimney and under the windows on the front of the house). There were scheduling problems (for both parties) after one or two attempts and I was later contacted by Josh, who finally came out to my house in mid September to look at the job. I was impressed with Josh's knowledge, enthusiasm, and answers to my questions.
After discussing the scope of work to be performed, Josh assured me that someone would get back to me within a week with an estimate so we could schedule the job over the winter months. After a week went by, I called to see of they were working on an estimate and was assured that they "hadn't forgotten about me". After another 2 or 3 weeks, I called both Mark and Josh and left a message to see what was up as far as the estimate and scheduling.
It is now the second week in December and still I've heard nothing. I like these guys and I would like to have them perform the work, but at this point, I don't know if they are too busy or just don't want to do the work because it is not a big job. If that is the case, it would help if they would just tell me so. I hate to look elsewhere, but communication is an issue here so I may have to give up on these guys. Too bad.
I rated them as a "C" overall, with a "D" for responsiveness (or lack thereof) offset by a "B" in punctuality and professionalism
for the time when Josh did show up.
"
















































