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"I hired Advanced Roof Tech LLC CCC1329219 â  Oleymis Sacoâ  to replace my nine-year-old roof at my residence due to hurricane damage. I worked with Kenneth Russell during the sale of the project. I explained in detail what I was looking for and what type of roof was currently on the residence. I showed Mr. Russell pictures of a buildup I wanted added to the roof using a YouTube video and pictures. I explained in detail both verbally and through email, text and phone conversations the requirements of the project and the material and products I required. I fully disclosed that the current pitch roof had Ice and Water shield and that the flat roof areas had insulation build-up to add pitch. Additionally, I allowed Mr. Russell to read the previous roofing contract. Mr. Russell agreed verbally to complete the job and we completed a contract February 24, 2023. When the roofing supplies arrived to my residence, the wrong sheathing material arrived. The sheathing requirements of the job were pointed out to Mr. Russell during the contract process. Mr. Russell was agitated that I would not allow him to use OSB rather than the required plywood. Mr. Russell aggressively debated the use of plywood stating that plywood was more expensive. The OSB was then replaced with plywood on the jobsite. In the contract, Mr. Russell was employed to add a modified buildup to the existing flat roof. The modified pitch that was agreed to was explained in detail to Mr. Russell using YouTube video and pictures. As the job progressed Mr. Russell texted me and called me continually stating that they kept finding bad wood and other issues that would add cost to the roof. I went to my residence and walked the job with Mr. Russellâ  s onsite supervisor, Dennis. I asked Dennis to show me the areas of bad wood on the roof. I explained that Mr. Russell called me stating that there was a large quantity of bad wood. Dennis looked at me confused and showed me one small area of bad wood. Dennis even pointed out the existing deck was in great shape. The day the job was completed there was a leak above our kitchen soaking the stove, walls and floor. The water was created by â  dewâ  . Mr. Russell was contacted and someone arrived to the residence to correct the problem. A few weeks later it rained. The roof leaked a second time above our kitchen soaking the stove, walls and floor. Mr. Russell again sent someone to correct the problem. At this time, the roof is still leaking above our kitchen soaking the stove, walls and floor. Additionally, the job was not completed as agreed. On the pitched roof, the surface was never cleared to the deck. The barrier on the pitched roof was not covered with the product stated on the permit or the contract. The modified pitch was not completed as agreed . When the job was completed, Mr. Russell presented an invoice for additional work. Mr. Russell was charging extra stating that there was a second roof on the structure. There was one roof on the structure that was previously installed on or around 5/23/2014. I protested the additional charges and Mr. Russell agreed to waive the charges. On June 16, 2023, I was provided a â  paid in fullâ  document signed by the owner and Kenneth Russell. At this time, the roof is leaking above our kitchen soaking the stove, walls and floor. I reached out to Mr. Russell to send someone to the residence to correct the problem. Mr. Russell stated that we did not pay for the waived additional charges and therefore there was no warrantee."

"Thanks for the quick response!"

"Jorge showed up exactly when he said he would. Was knowledgeable and professional. He removed the satellite and cord from my roof. He repaired the roof and the replacement shingles match perfectly. Terrific job and very quick! Definitely would hire again!"

"Fine attention to detail. Very prompt. Very clean. We were completely satisfied."

"It went great! We are using them on our second job now."

"Exercise caution when considering Pisgah Roofing & Restoration, particularly for insurance-related repairs. While the quality of their actual work was good, their project management and communication were severely lacking. After a pipe burst caused damage to our home in January 2024, we contracted with Pisgah for repairs. Be aware that they require you to sign an exclusive contract before beginning insurance negotiations. What followed was a 10-month ordeal marked by: -Five months just to finalize the initial estimate, while our home continued to suffer water damage -Multiple unanswered calls and emails -A four-month delay between paying the 50% deposit and work beginning -Incomplete work followed by payment demands -Final repairs completed only after extensive follow-up The construction crews were professional and their workmanship was solid. However, the company's poor communication, disorganization, and apparent lack of urgency made this a frustrating experience. Had we not been bound by contract, we would have sought services elsewhere. Note: I later discovered previous reviews describing similar experiences with extensively delayed work after deposits were paid. Consider this carefully before signing their binding contract. Furthermore the only moments when Pisgah was taking the initiative to reach out to us was when they were owed money. At no other point during the entire project did they make first attempts to call or contact us in anyway. TLDR: communication and project mgmt was abhorrent and basically non-existent. Project took 9 months to finish despite being a small home repair."

"Arrived on time, very professional. Would definitely recommend."

"Excellent to deal with. Sent pictures at every stage. Repaired damaged area and filled in gaps left behind by original builders. Cleaned up afterwards with nothing left behind. I highly recommend using Edge Roofing if you want to make sure it's done right."