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"Awful and so much damage! They were never on time. 2 days late. Didn?t communicate! Just awful service. They contract out to others to do their work."

"I booked United Prime Van Lines for an interstate move and canceled well within the 7-day window listed in their own contract. A representative told me I?d receive a full refund, but instead I was met with manipulative tactics designed to delay, confuse, and ultimately coerce me into signing a release form just to get my money back. They are now refusing to return my deposit unless I remove reviews and sign legal paperwork?even though they never provided any service. This is unethical and potentially illegal under consumer protection and military relief laws. They also failed to provide a fully executed copy of the contract, yet are using a screenshot of my info to claim it?s binding. When I pointed out that their own cancellation clause supports my right to a refund, they pivoted and demanded silence in exchange for reimbursement. Their pride in being listed on Angie?s List does not reflect the unprofessional and borderline predatory experience I had."

"Black Crow Moving and Storage was the best possible experience that I could have imagined. After living in the same apartment for 23 years and being a collector and artist I have very personal and precious things. They handled everything with great care. I knew the minute Chris came to give an estimate that I was going to work with them. I trusted the entire team with my private world and there was so much trust in that they would handle everything beautifully. They understood that they were moving sacred objects. Nothing was hurt! Chris said it would be like Christmas for me unpacking my treasures they so carefully packed for me, and indeed it has been. "

"Great, very hard works."

"Excellent!!"

"They were great"

"The workers are not supervised. So they milk the clock to get more money. Either that or they are just tired because they don’t get any breaks or lunch, which is against the law. So they take their time and you pay them by the hour. One guy was like a turtle. I understand because it’s hard work but it shouldn’t have taken them 6 hours. I was even helping them so that we can get it done in a timely manner. I got charged $1100. And i called in because i heard the turle say he came from another job and was tired. So i shouldn’t have to pay more because he was overworked. And even Management has bad customer service. Alejandro told me he would provide a $200 refund because the guy had been working long shifts. And then he ghosted and never responded to multiple calls. Just received an email that they will not be making things right."

"If I could give zero stars, I would. We recently hired Keep Moving, and it was by far the worst moving experience we’ve ever had—and we’ve done multiple cross-state moves with zero issues. This company is disorganized, careless, and completely unprofessional, despite claiming to be “reputable.” We had five movers, and somehow what should’ve been a straightforward move turned into a 12-hour ordeal with two trips, countless mishandled items, and a massive amount of unnecessary stress. The team wasted time joking around, smoking in our garage, and showed no sense of urgency, respect, or coordination. Yet we were charged premium rates. The Damages and Issues: Our $3,000 Sony OLED TV was destroyed: screen cracked, case damaged, and now it won’t even power on. Our full-size cello was mishandled—string snapped and bridge shifted out of place—requiring professional repair. Fragile boxes were crushed under heavy ones, breaking irreplaceable items. Furniture was left disassembled, some pieces were left behind entirely, and clearly labeled boxes were dumped in a single room with no regard for where anything belonged. Our carpet was ruined due to no floor protection at the home we were moving from—despite being told this would be done. Moving blankets were left behind, items were half-unwrapped and abandoned, and in an absolutely absurd practice, the movers dumped our belongings out of their boxes to reuse the boxes for something else. And worst of all: during the move, I walked into the master bedroom and found one of the movers going through my dresser drawers—specifically my underwear drawer—and boxing up my personal items without permission. They never asked. They simply took it upon themselves to rifle through my things. This was a complete violation of privacy and totally inappropriate. After all of this, Keep Moving offered a laughable $150 in compensation, which we had to fight to get raised to $350. That still doesn’t come close to covering the damage, stress, or time we’ve lost trying to fix what they failed to do right. They call themselves reputable? They currently have a D- rating with the Better Business Bureau, and there are multiple reviews with complaints eerily similar to ours. That’s not a coincidence—that’s a serious pattern. Bottom Line: Keep Moving does not stand by its advertised values of care, professionalism, or trust. If you care about your belongings, your privacy, and your peace of mind—do not hire this company. Let me know if you’d like this tightened up into a shorter version too for quick posting. You said: let's add that google reviews are polished due to them offering incentives to rank their company high ChatGPT said: Absolutely. Here's the final, polished version of your 0-star review with that detail included: If I could give zero stars, I would. We recently hired Keep Moving, and it was by far the worst moving experience we’ve ever had—and we’ve moved multiple times without issue. This company is disorganized, careless, and blatantly unprofessional, despite claiming to be “reputable.” We hired five movers, and what should’ve been a simple move turned into a 12-hour mess with two trips, countless mishandled items, and an overwhelming amount of stress. The crew wasted time joking around, smoking in our garage, and showed zero respect for our time, property, or personal space. The Damages and Red Flags: Our $3,000 Sony OLED TV was destroyed—cracked screen, damaged housing, and now won’t power on at all. Our full-size cello had its string popped and bridge knocked askew due to mishandling. Fragile boxes were crushed under heavy boxes, resulting in broken and irreplaceable items. Furniture was left disassembled, some pieces were left behind entirely, and clearly labeled boxes were dumped into one room without care. Our carpet was soiled because the movers didn’t lay down floor protection at our old home, despite promising they would. Moving blankets were left behind, items were half-unwrapped and abandoned, and in a completely bizarre move—they emptied our belongings out of boxes to reuse the boxes for themselves. And the most disturbing part: I walked into our master bedroom to find one of the movers going through my dresser drawers—specifically my underwear drawer—boxing up personal items without my knowledge or permission. There was no request, no communication—just a total violation of privacy. Keep Moving initially offered $150 in compensation. After weeks of back and forth, they raised it to $350, but it still doesn’t begin to cover what was lost or damaged—not to mention the time and emotional toll this has taken. They claim to be reputable, but if you dig past their curated image, you'll find many reviews describing similar experiences. One important thing to note: their Google reviews are artificially inflated, as they offer incentives to customers in exchange for high ratings. That’s why the glowing reviews don’t reflect the reality of what you might experience. Final Thoughts: Keep Moving does not uphold the values it advertises—there is no trust, no professionalism, and absolutely no customer care. If you value your belongings, your time, and your privacy, do not hire this company."

"The quote was so poor the final bill was double. Not experienced in moving any valuables (no crates) TV, Art etc.."

"The movers were very professional and accommodating. Not a single damage and laser fast service."