Get matched with top walls & ceilings cleaners in Fenton, MI

"Quick, efficient, provided a pleasant experience."

"Great work by the Method crew!"

"I reached out on Wednesday to book standard cleaning service for Friday, April 25 at 9am. I spoke with someone on Thursday morning to confirm. I was told that I would get an email confirmation with the booking info and paperwork. Not long after booking, I contacted them back to change the time to 2pm on Friday, April 25 and let them know that I had not received the email confirmation from the first time I called. I spoke with Mark. He confirmed my email again and said it would be on the way. He also confirmed that my appointment had been changed to 2pm. I called back twice regarding not receiving the email and confirmed my appointment time since I had not received anything. On Friday, April 25 in the morning, I still had not received anything and called again. I spoke with Nicole. The AI system and Nicole stated that my appointment was listed as 1pm. After a high level of frustration at this point I explained to her the entire situation and confirmed 2pm once again. My email address was still incorrect and she stated that she would change it and confirm my appointment for 2pm that day. I finally received the paperwork around 11am and signed it. At 2:15pm on Friday, April 25 I called back as I had not heard from anyone or seen anyone at my home for the service. I was told by Nicole that the person assigned was not available at 2pm. My question, why didn't anyone call me earlier to tell me so. Why was it 2:15pm and no one had called me to tell me that my work would not be done? Why was I booked on Thursday for 2pm if no one was available? The level of service at this company is deplorable!! They rely on AI and even the representatives in the office can't get a simple scheduling task completed. I wasted an entire day as I could have booked someone else that was actually available. A manager called me back (I don't remember his name) and asked if someone could come at 4pm or the next day. He said he would SEE if someone could come at that time, which means he was not sure if he would have anyone. After all of this I don't have any trust in the company that they would do the job that I needed them to do. I canceled immediately!!!!"

"I am so busy. I'm bad about returning phone calls and emails. It's not that I'm avoiding you, or I don't want the window washing service. It's just that there are more pressing issues that need my attention. I contacted 6 places about window cleaning. Two didn't respond and the other3 played telephone tag or texted promising to send me a quote but never did. Then I heard back from this one. Bonnie is making money for Michigan Elite Window Cleaning! Her manner on the phone is a great first impression. As is her efficiency in applying just the right amount of nudging without being a pest. Her interpersonal skills are excellent and so is her follow up when she promises to get back with an answer. There are many more choices for window cleaning than the 6 I contacted but I doubt you will find anyone who gets you on the schedule better than Michigan Elite. I'll let you know how the window cleaning and gutter cleaning go."