
Serving Fort Campbell, KY and surrounding areas
Free estimates
Warranties offered
"<p>We discovered our roof was leaking in a valley where 3 roof angles come together. I called Jackson roofing on Monday and </p> asked to set up an appointment to get a repair estimate. Since I work I asked for a late afternoon time. I was contacted a bit later by Chris who asked if it was ok for him to go by and look at it right then since he felt he could determine what was wrong without attic access. He called back later that day to say he was not able to see anything wrong and to set up a time for a more thorough inspection the next day. We agreed on shortly after 4PM. The next day he was early and in the driveway when I pulled in. He inspected the area of the leak from the attic and determined the cause as nails driven in the bottom of the valley had rusted. He said they could fix it for $750 and would be able to complete the job on Thursday. I said great and asked what kind of warranty they would give for the repair, and he said 90 days. I was not happy with a 90 day warranty but figured they were not doing the whole roof and did not want to be responsible for anything adjacent to the repair they were doing. He wrote up a job order and said it would serve as my bill when they completed the work. He left no paperwork and I signed nothing. Thursday, late morning, Chris called to tell me they were taking longer on the job they were on and was it ok if they got to mine the next day, Friday. I said fine. The next morning I called to see what time he thought they would be at my house. He said around 1PM. At 2:45 he called to tell me his supplier was out of the shingles he needed for our roof and would not have any until Tuesday the next week. I said that was not good enough and had he checked with other suppliers in the area. He said he had not. I told him to get the job done today or I would find another roofer. He called back a little after 3 to tell me Thomas Lumber had the shingles but they closed at 3:30 and he could not get there in time. I told him I would find another roofer <br /> I was very impressed with the promptness and communication of this contractor. I wish I could have used them but the lack of professionalism shown in not securing the materials needed prior to scheduling the job and not checking beyond the normal supply source without prompting really angered me. I attempted to call the main office to complain but only got an computer generated answering machine. I understand I was just a repair as opposed to an entire roof and so was bumped for bigger jobs, but not having basic supplies for the job was too much for me. <br /> <br /> Follow up 8/5/2013 I had another company look at and repair the roof. They pointed out that the slope of the valley was too shallow to install shingles and they never should have been used in the first place. The slope is 1 and a half inch in12 and sure enough instructions on shingles say minimum slope is 2 inches in 12. New company was $250 cheaper and used material designed for a flat roof. Warrantee for 10 years as opposed to 90 days!"












