Get matched with top solid surface countertops repair (concrete, stainless steel, etc) pros in Fremont, CA

"Mediocre service and absolutely appalling customer service. Before having our granite countertops cleaned and sealed, I specifically mentioned how I had used acetone to treat certain olive oil stains and deliberately asked whether or not this would affect the cleaning and sealing process. Their technician assured me that it would not. After one hour of work, I observed that many of the areas that I had previously treated with acetone were significantly darker than other areas of our granite countertops. I am pretty sure this was due to the acetone-affected areas not having any prior sealant, so they absorbed water or cleaner or other liquids that were used during the cleaning. I asked the technician why certain areas on our granite countertops were much lighter than the darker areas. His response was ,I do not really have an answer for you. I found this answer unprofessional and unacceptable for someone who specializes in countertop repairs. As someone who is untrained and unskilled in countertop repair, even I could tell that my countertops had been cleaned and wetted by some cleaning agent and then sealed immediately without enough time for the cleaner to evaporate. The fact that I specifically asked beforehand over the phone whether or not acetone-treated areas would be affected by his cleaning and then immediately found darkening issues on these exact areas is an issue I cannot overlook. Furthermore, upon contacting Cole Restoration about my complaint, I was given a generic email response about how they want all of [their] customers to have a good experience and they asked for photos. I quickly replied with photos showing the areas of concern. This was over a month ago. Since then I have sent two follow up emails and left a voice message. Still ZERO response. All around dreadful, neglectful, and unacceptable. I can not and wont ever recommend Cole Restorations to anyone after being an afterthought to them for over a month."

"Pleasant, worked fast and did a good job. Guaranteed the work."

"Loved this group"

"From start to finish, Enrique was professional, knowledgeable, and easy to work with. I've never felt better about investing in my home. Our front porch steps were severely in need of repair. The flagstone was falling off the frame and became a hazard for our family and others visiting our home. We had struggled to find others who could meet our budget or were comfortable taking the job. However, Enrique assured us this was well within his skill and experience and that we would be happy with the results. He could not have been more right! Enrique removed the old flagstone, added additional support for the existing frame, and installed beautiful new steps using Trex decking material. He even included exterior lighting! We are thrilled with our new stairs, and his work gives us great confidence in working again with MTZ Modern Carpentry. Thanks again, Enrique!"