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"Jeff Withrow, the contractor at Glenn's Tile, might be the most incompetent so-called professional I have ever dealt with. If I could give negative star reviews, he would get them. Let's start with the money issue. Three times he tried to cheat me out of money. The first two times where on invoices billing me for work he already had done or we agreed would not be done. He excused those as "miscommunication" despite my clear wording. The third time is the absolute best. On Feb. 10, 2022, I wrote him a check for $2,500 to pay for painting. We clearly discussed that this was the last check I would be writing him as all other work, though not completed yet, had been paid. He agreed. He took that check and that day took it to cash it. He received $3,500 for it, a full $1,000 more than the check was made out for. So he knew about a 1K error and never told me about it. I did not learn of this until a month later when my wife reviewed the bank statement and caught the error. I called my bank on the first business day after and they corrected it. He has yet to say anything to me about it. Now let's move on to his lack of oversight and planning. When I hired him in December 2021, we had already picked out the flooring we wanted and checked that it was available. Upon hiring him, the same day I texted him the flooring info that we wanted. In late January, less than a week before his flooring installer is supposed to arrive and install, he informs me that the flooring we wanted was not available anymore. He never ordered it until it was too late. He said that he was told there wasn't enough. We had less than 550 square feet needed. He said there never was enough, which was not true. So my wife and I rush out to a flooring store and choose another laminate that was not what we wanted but would be available, All the while this is going on, his tile guy is installing tile in my kitchen and sunroom. it looks fine. Except when the transitions need to be installed between all the carpeting and new floors, Jeff never checked the edges. They are all jagged and uneven. And in one spot, the carpet was cut too short and the wood laminate wasn't cut long enough to reach it. We can't just have the carpet edge against the new floors. We now have to have special transitions installed that he supposedly has ordered but won't show us. We have no idea what they look like. That's not to mention the myriad times Jeff lied to us about coming to work on days, and then never showing up, with no communication, call or text. When I repeatedly called him out on lack of communication, he always blamed someone else, but would never acknowledge he is in charge and should have been in contact with me. The latest time is this afternoon when his cabinet guy was a no show and Jeff never told us until I asked what happened. Oh wait, let's talk about all four of the kitchen appliances that he tried to install. 1. The stove... he ignored the large metal safety brace that came with the stove and said he's never installed those before. Despite it being identified in the packet and in a recall notice last summer that came with the stove. We had him remove the stove and install the bracket. 2. The microwave over the stove was so sloppily installed that it was not level at all and things literally would roll out of the front. He also did not install the vents or filters under the microwave and blamed that on his crew must have tossed those pieces in the trash. It took nearly two weeks to get that taken care of. 3. The refrigerator... He installed and hooked up the water. It seemed fine until you tried to open the doors. That's when the entire unit rolled around and moved. He never lowered the leveling legs underneath. When I questionned why it moved around, he said it was because we hadn't put anything in the fridge yet and when it was heavier it wouldn't roll. He never read the instruction booklet that clearly showed the leveling legs need to be lowered. My wife pointed that out to me and I mentioned it to him. He also ignored pieces of plastic from the protective coating that he left on it and didn’t start removing it until I pointed them out and was trying to get them off. 4. The dishwasher... I really have no idea what his issue was here other than it took three trips to the house to get it working and not leaking. Oh, and those new floors that were installed. His paint crews didn't cover them completely when they sprayed the new paint on the walls. Yep, new paint on new wooden floors and tiles. Three cleaning attempts later, it was cleared up. So now we have this... a 4- to 6-week job is now moving into its fourth month. The cabinets still are not finished because they had to remove one door because they put it on backward. That happened over a month ago and still has not been fixed (was supposed to today but the cabinet guy was a no show). We still do not have the transitions in the flooring. There is touch-up painting and cleaning that still hasn't been done. This has been a massive failure, but I learned some good business savvy dealing with this project. But the fact this this incompetence is recommended by Angi doesn't bode well for me ever using the service again."

"Charlie and his helper were just wonderful, professional and did a fabulous job. They protected the moldings and corners in the house. They put a towel under the hose where they needed to protect our hardwood floors. They were very neat and efficient. The truck and their equipment were in top condition."

"Communication is terrible! Brittany will ignore you and ingnore you time after time"