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"Communication is terrible! Brittany will ignore you and ingnore you time after time"

"We took some time to write this review to see if our overall feelings of the work would change. It did not. Quite frankly, our tile work is average and we felt like they rushed this job or it was simply beyond their abilities. The job seemed to be going OK, but at completion we pointed out chips in 3 tiles on the backsplash. Pronto claimed that they could not fix those tiles without harming other tiles. As a consolation, they said they would not charge us extra for a door threshold piece that was $30.00. (We talked to another tile installer a few days later. He indicated that you can fix chipped tiles. It just requires some extra effort and skill.) Also at completion, we noticed a strange line on one of the backsplash tiles. We asked what it was and Pronto claimed that they didn’t know. They offered that, “maybe it is a pencil or pen mark?” We figured that we could remove the line later since they did not attempt. But, after trying various cleaners and erasers, we figured out it was a cracked tile. We texted them a picture to tell them, but did not get a response. Another concern was in our laundry room where Pronto added a tile floor. The floor tile is fine, but a major annoyance is that when they removed the shoe molding from the base boards, they failed to tell us that they broke one of them. The fact that they broke a piece of molding is OK – accidents happen – but just tell us and then replace it with a matching piece. Instead of doing that, Pronto installed a different, non-matching shoe molding and worse of all, instead of cutting it to the door frame, they glued it to the bottom of the door frame. It looked completely amateur and tacky. Again, we texted them about it, but no offer to fix it or apologies. They just told us about the cracked molding. Beyond these issues, in particular, the backsplash tile is passable, but inconsistent. (Yes, we realize nothing is ever perfect.) There are tiles that are not even and others where the grout lines are thicker than others. We have tile work in other parts of our house that put it to shame. In hindsight, we should have been more firm at the completion of the job. We are not sure if it was the COVID-19 concerns and we wanted people out of our house or we have just gotten soft. BUT, we swear will be much more demanding consumers going forward."

"Through Angi, I requested a quote to change the carpets on my 3rd level to hardwood floors. Kelvin responded quickly and gave me an estimate to change all of the hardwood from carpet and added some work to the kitchen floor. The day of the project he said I would need to pay more money to change all the floors to hardwood on the 3rd level and charged me $500 for the work even though it was already included in the work scope. He left the floors behind the stove and refrigerator in the kitchen a complete mess and didn’t inform me that holes were left in the floor. The floor looked ten times before the work that was done leaving me wondering about the qualifications of his staff because what professional would do that and purposely hid bad work behind the appliances."