Get matched with top doors (exterior) installers and replacers in Ironsides, MD

"We had an exterior door and storm door installed from them we love the quality and look of our new doors."

"Got back to me quickly but couldn?t help me because I didn?t purchase my exterior front door from them"

"Installed 22 new windows, 2 entry doors, and new sliding glass door. Outstanding service, price, and installation. Highly recommend."

"I am leaving this review regarding Medallion Security Door and Window Company. In addition, as a customer I rate them with 5 stars. Why? First of all Medallion installed my back security door about 20 years ago, and I still use it, it's a little rusty now but that's due to my neglect. Second, I visited Medallion's show room in late June 2022. Erlin R. showed me around and provided just what I needed in terms of assistance, information and professionalism. Peter, came out a week or so later and measured my front entrance and on July 13th. 2022 Caesar and crew came out and installed front security door. I am satisfied 100%, plus I have received information on how to care for door which is a plus for my investment. THANKS MEDALLION & GOD BLESS. Sinclair H."

"Kitchen. sink was installed. Satisfied with his work. Will consider for future jobs."

"Fantastic! Everything was done quickly, expertly, and professionally. All trash was cleaned up afterward, and the new roof is both beautiful and durable. The price was also fantastic!"

West Shore Home offers a risk-free home improvement experience, so you never have to worry that you are sacrificing on quality, convenience, or expertise. We specialize in shower and bath replacements, and walk-in tubs. We offer fully customizable, limited lifetime-guaranteed solutions installed in as little as one-day. All of our installers are in-house employees, so we can guarantee the quality of the whole project from start to finish. We get it done the way you want - fast, easy, smart and right. \n

"They did a good job.  He was great.  They did a really spectacular job.  We put on a new addition and it's really tricky to get the garage door.  They had to custom fit it and they made it work great.  I'd give them straight A's.  They had very competitive pricing. "

"My family recently purchased a home that is 10 years old and during the inspection, an issue came up with the safety mechanism that keeps the garage door from closing down on an obstruction (like your car, kid, or pet). I called ABC Garage and the customer service was very thorough in explaining that older models to not have that feature, so she walked me through the various models and pricing in case we wanted to replace the unit. We have young kids, so I knew we'd probably want to go with the upgrade. The day of the service call, the technician arrived promptly and verified that the current system was old enough that it didn't have this safety feature. We discussed the options again (he had all three models in his van) and he installed it promptly. When that was completed, he also showed how the garage door itself could use to be adjusted so it made less noise when opened. I was happy to pay the additional fee to get that resolved. All told, it was a very positive experience - professional, thorough, friendly, and timely. There is a 5-year warranty on the unit and 1-year labor warranty, but I expect this product to last much longer in the future."

"The initial estimate in August 2015 went very well.  We were very pleased with the quality we were getting and the quoted price.  The company was responsive and showed up on time to give us the estimate. From that point, however, we had difficulty at times communicating.  We did not hear back from the company regarding the status of our order and possible dates for scheduling the installation. When we finally heard from them in October, they left a message for us with a date of installation. I called and left a message to confirm the date, but they did not get our message.  Once they understood the mistake, they immediately rectified by making time for us as planned.  
On the day of installation in October 2015, the lead installer showed up on time but they did not start work until about 11:00 am due to an issue with the window delivery/pick up. The installation went fine, and they appeared to be detailed and diligent in their work. However, we noticed part way through there was a mistake in the order, and one window was ordered without grids. Unfortunately, the installation went very late (they did not finish until about 9 pm) due to complications with the big picture window at the very end, which was not started until nearly 7 pm.  Consequently, they completed the work on the large picture window in the dark and cleaned up outside in the dark.  They were unable to wrap a side window that was not part of the installation, but which they agreed to wrap when we had our estimate.  We were told they would come back and finish cleaning up when they came back to swap the window out for the correct one, clean off black marks on the interior of the windows, and complete the wrapping of the additional window.  The next morning, we completed the clean up ourselves outside.  We were pleased with the installation and the quality of the windows. However, we noticed a dent in the aluminum border surrounding the big picture window above our front door, probably inadvertently caused due to the lack of visibility in completing the work in the dark.  We communicated that to the company in writing and by phone.  We were told it would be taken care of by the installer. Within a few weeks, the installer came back and installed the correct window pane, but did not have the materials to wrap the additional window or fix the dent above the front door. It has now been over five months, and we have had multiple instances when we were told the installer was coming only to either not have him show up or have him reschedule.
I have contacted the company multiple times, most recently two weeks ago, when we were told by the general manager the installer had just picked up the materials and would be contacting us to take care of it.  After more than a week, the installer contacted us to say he would be by on the weekend to take care of it. Once agin, he had not shown up or communicated to us regarding the schedule.
We were very pleased with some aspects of our experience but extremely displeased by the lack of responsiveness, the feeling of being bounced around to various members of the company, and the fact that they did not complete what they said they would or fix the dent above our front door caused by the installation. When I have spoken to the general manager or the installer, they are always very polite and  professional.  I just wish these interactions were followed up by action.  Our issue remains unresolved more than five months after installation.
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