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"Good company"

"I would give them 0 stars if I could. In September, 2023, I had Collin County Sprinkler put in a drip line around my house to water the foundation. Also I had just planted a new tree in my back yard just 4 days earlier. I asked them to run irrigation to the new tree. I noticed after the crew left that they had removed one of the bubbler heads from a tree about 15 feet away, installed a T fitting from the first tree and attached supply line tubing to the new tree then attached the bubblers. Soon after, I noticed that the tree wasn’t setting watered properly. Another person showed up and told me that the bubblers were not adjusted properly. The adjusted them and it seemed to make it better at the time. Since the trees water before I wake up, I had not noticed the my new tree was not being watered properly, so when my grand sons come over, I had them to remove the bubbler heads from all 3 trees on the zone to see how far the water would shoot up in the air at each of the 3 trees. I was surprised that water was barely bubbling from one opening only. The other openings you could see water in the riser only. I called Collin County and was informed that it would be two weeks before anyone would be at my house. The finally came and was very punctually. After looking at the trees and taking off one head in the two tree rings that were in close proximity. After turning the water on, he said, the only way to fix this is to install a new zone to the tree that was installed last year and informed me that it would cost an additional $650 to have that done. The tech called Steve, the owner of the sprinkler company and was told by him that I was asked at the time if I wanted to put in a new zone and I turned it down. I WAS NEVER GIVEN THAT OPTION! The owner insisted that they did. How would he know for sure, he wasn’t the one that was here. I proceeded to ask the tech to have Steve call me to discuss the problem. Later in the day, a different person called to discuss the matter. All he did was parrot what Steve had told the tech earlier. I told him that apparently Steve didn’t have the balls to call a customer that wasn’t satisfied with the companies work, so he made him do it. So much for them guaranteeing their work. I think I read one reviewer say they guaranteed their work for 3 years. I think that is a little long. I had them install it, complained about the low pressure within the first month, complained about it again when they came out on April 2 to do a spring tune up and then come out on July 16th. On top of that I was charged ”a reduce rate” of $50 for a service call to look at a problem that they created. I would have thought if their techs were proficient in their trade, the would have mentioned that the tree needed a new zone— not only upon install, bit the other two times they were here instead of adjusting the bubbler heads and calling it fixed. If ir wasn’t going to work properly, they had 3 opportunities to tell me before I was finally told. I know this has been a long review and I chose them because of the large amount of 5 star reviews they have. However, if you use them, you do carry the chance of being the next one star reviewer. Save yourself the frustration and find a different sprinkler company for your irrigation needs."

"The quote process went well. Carlos is very knowledgeable about the trees and processes. The quoted cost was much 50%than other Arborists (which is different than a tree trimmer). When I asked why the price was high, The response was "I am offering a premium pruning, which consist of raising canopies, interior thinning, reduce away from home, balancing trees, deadwood, mistletoe and broken limbs removed, most importantly the Selective Pruning on the higher parts of tree that is strongly recommend." Based on this response, I hired them to do the job. They did a good job of installing the tree brace and cable system. They also did a nice job of pruning the Live Oak. However, the other 2 trees were given a very minimal trimming. Asked for them to return and complete the "Premium", They came back the next day and did the job completely. The trees now look great. In summary, they are capable, quick, knowledgeable and expensive, and may under-prune unless you are very clear on your instructions."

"Fantastic! He is very knowledgeable, professional, and friendly. I learned a lot from him on why our system wasn’t working! We had good conversations while he checked all the zones."

"would not recommend at all - poor customer service and communications."

"Weeds never left my lawn despite calling them almost after every application. Lawn got LOT WORSE than when I started the program When sales promised the lawn would be done thick and green!! I was literally yelled at back in May when I raised my connect about the degrading health of my lawn!!’"

"Delivery happened very quickly with a phone call to give us a "heads up". They had to back a large trailer up my driveway, which is pretty narrow, and they did an excellent job of it. Well done and very courteous."

"Willard Seals is an expert on exterior painting. He and his crew pay attention to detail and deliver with excellence. My job was to exterior paint my siding and trim repairing as needed. The paint selection represented a significant color change and while other contractors were quoting one coat, Willard convinced me two were needed and he was right. The difference in quality comparing the previous paint job (I contracted it 10 years ago) to Personal Touch Contractors was significant. Extremely satisfied with the quality of work, the responsiveness to my needs, and the price. I almost didn't award the job to Personal Touch because I thought there quote was too low. It turns out they delivered great value at a very reasonable price. I will use them again."