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"Excellent customer service and excellent product."

"good service"

"Service was excellent from initial contact through assembly complete. I was very pleased with the work and the product. I definitely recommend them."

"I wanted to choose zero stars for a rating about BORDNER ROOFING OF RAYTOWN, MO. Our roof was leaking so bad we had a kidde pool in the livibg room catching rain water. I gave them a huge deposit. When it started getting too cold to roof I went to their office after they kept my huge deposit for 3 months. I told them to give me my money back & they refused. I said it will be too cold to roof it properly. They promised the shingles would lay/seal down when the sun comes out & warms them up. 3 months later in the spring the shingles didn't seal down !!! They also nailed the shingles too high !!! I met with them again a few months ago in their office & they kept saying, "We stand behind our work" THEY ARE SUCH LIARS !!! They came out a few times & put silicone or tar under some shingles that buckled up or folded back. That didn't help. 5 sections of the roof are having the same problem. This isn't acceptable !!! I had 5 companies inspect the roof & they all said it was very bad workmanship, it was too cold & the shingles were nailed too high !!! I contacted the BBB & Bordner lied to them & BBB closed the case. I have photos, documents & video to prove my case !!! They damaged my home, my gutters, my lawn, some plants, they took 21 days to do the roof...other roofers said it shouldn't have taken more than a week. ☆☆☆☆DON'T HIRE BORDNER☆☆☆☆"

"This company was referred by a friend who had used them for flips in the past and had positive experiences. Perhaps it was due to Randy not being available during our job to run things, but we had an absolutely terrible experience. Long story short, I'd give the final work product a C, and that may be generous. Orlando regularly cut corners or ignored issues, which led to multiple redos. Project was way over schedule and extremely stressful. We were also treated terribly by Jackie, who accused of us lying and being too picky. Long version... We had a pretty straightforward kitchen update, new granite, backsplash, repoly on cabinets and a new wet bar/cabinet to replace a desk. Demo went well and took about a week, then we waited 3 weeks (with no working kitchen) for granite. We had to contact the granite sub directly to get any updates and schedule installation. The initial backsplash install (subway tile) was absolutely terrible and amateurish. No miter cuts on shluter and raw edges on all outside corners. On first redo, Orlando tried to cut corners to reduce tile replacement, so it still looked terrible. Third attempt, not great, but acceptable. Throughout entirety of backsplash installs, no supervisor came to our house to direct the work, so it was left to us to work with Orlando and try to problem solve to correct the problems. After waiting 8 weeks beyond the originally promised date for the cabinet, they installed it in the wrong place and it was not centered under the existing hanging cabinet. We did not notice this until the backsplash was installed and it became obvious. When talking to Orlando about it, he said he noticed it before installing the backsplash. So I guess he was just hoping we wouldn't notice? Another corner cut. To reduce rework, we agreed to moving the upper cabinet and redoing the top row of backsplash. Not ideal, but acceptable. Then came the repoly of the cabinets. After initial application, we noticed several drips and brush marks. Showed them to Orlando and he attempted to fix. Result was so much worse! Next day, I get a final invoice. No walk through as indicated in the contract. When I explained the new issues with the poly, Jackie accused of us making up the issues and just trying to skirt the last payment. No supervisor had been to our house to inspect the work and she's accusing us of lying! In the back and forth, she starts by stating neither me or my wife were there to inspect the work. When I point out that I was working from home all day, she says she was misinformed and then the story changes to I was standing over Orlando watching him work. Also not true as I was working in my basement office and Orlando left without telling me. So who is lying at this point? Then she simply demands final payment, completely ignoring our complaints. I demand that a supervisor finally come to our house to actually review the work, so Dustin finally does. Guess what, he confirms our complaints were valid and indicates the method Orlando was using to apply poly to the cabinets was wrong. So Orlando reworks them again. We're still not happy with the final product, but decided to pay the invoice and cut our losses, because it was obviously not going to get any better. One other note...every time payment came due, we'd get an invoice emailed to us late in the week with demand for immediate payment so they could make payroll. This company has been in business for 30+ years and they can't make payroll unless they get my $3k payment on Friday? This is either a lie or an indicator of a poorly managed and struggling company. Either answer is a big red flag! Now bring on the response to this review that will undoubtedly blame us and include a bunch of excuses. We got plenty of those throughout the nearly 4 months our project took to complete."

"I had Premier come out to replace my composite over shake roof and my gazebo roof. I had insurance to cover the cost. The good: Great quality No complaints for my house. No problems with insurance, Premier took care of it $250 referral reward thanks to Patrick The bad: Had to deal with not know when people came When the came they would leave without me inspecting to work They treated Patrick like a mule. No medical leave. Process started in June and lasted to October Offer $200 of a $15,000 bill (1.33% discount) Premier Problems Before anything happened I had to ask them to erase the chalk they had used to mark damage. First time the roofers came they didn’t know that my roof was composite. They had to return the next day. They left lots of wood in my attic. I had to demand someone to clean it up. They did assign a guy who did a good job. They replaced the gutter covers, but didn’t replace them all (said they were broken with no evidence). Strips did not completely cover the gazebo. One corner was not glued properly. The top of the gazebo lacked the metal around it They came and added the metal top without contacting me They came once to fix the strips and didn’t have any strips. They came a second time with new strips, but left one length of original strip They came by a third time and replaced the last strip and added more tar to the top. Even though the metal casing is not uniform around the top, the tar made it less obvious. There was one tile I had complained about, and finally Patrick climbed the ladder and finished it off. Also discovered late was the brick had been damaged while they did the roof (I think). There are still indentations on the brick and pavement. There is still chalk on my 2nd floor windows, but someone is coming out."