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"M"

"Contacted Vans for two services. 1. Requested service of air filtrations system. The air filter system has a UV light that was not illuminating. A simple item to fix that could not be completed on sight and required an estimate that exceeded the cost of a new air filter. 2. Signed up for a routine furnace and air conditioning service. The furnace service was completed in late November. The air conditioning service was scheduled for spring 2025. The furnace was working properly prior to visit. After the November visit, the furnace would exhibit a loud buzzing sound when it initially fired and would "short cycle". These conditions were not observed or heard prior to the service. Called Van's regarding the furnace issues. Van's scheduled a follow up service same day. Decided against the follow up service due to the performance issues. Reason: The two prior visits resulted in either not fixing the problem (UV light) or the furnace working poorly after a "routine service". Requested our money back for all prior service. The routine furnace and air conditioning work was performed on a pre pay basis. The Van's manager agreed to refund only the air conditioning payment (service was scheduled but not performed). The two prior visits were not refunded. Overall, Van's did not appear to be familiar with the furnace or air filtration system. The air filtration system was identified by model and serial number prior to visit. If Van's is not familiar with the HVAC system, they should state so before getting involved."

"It was outstanding."

"I have an invasive weed Garlic Mustard that suddenly appeared in April and also the common buck thorn in my back trees. I was told I had to pay cash and they would not take a check. They would also not come to do any estimate on how many guys and hours I would need to do the job; I had to guess. I ended up having them come two times: first 4 guys for 8 hours; second time 2 guys for 4 hours (per the guess of the first leader for how long and what I'd need the second time). They still did not complete the job. The first crew of guys were better than the second crew of guys. They were college guys, some working hard, some walking and working slowly and on their phones. However, I'm suffering cancer and could not take care of the job, thus had to get someone to control the spread. Thankfully, they did get most of the job done for me. Whether the Garlic Mustard was pulled out by the root, time will tell. The first crew used shovels and got the buck thorn pulled out pretty good; the second crew just cut the buck thorn off. Although I had informed Eric Pfeffer about the invasive weed and explained how it would spread on boots and tools, procedures were followed by some of the guys and not by others. They did not seem to be familiar with working with an invasive weed. Both crews arrived on time, but stopped work 45 min before end time to pick up tools, but also both left the job site (unfinished) a good 20-30 minutes early. Eric communicated via email pretty good after the initial "canned" email response. In their survey, they ask to rate the guys - if you expect this, they need to have their names on their shirts or give you their names. I am unsure, I may or may not hire again."