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"It went very well"

"They were 1 of 3 quotes. We told them exactly what job we needed done. We dealt with Hector and Martha. They both reassured us that no problem they can get the job done. They quoted us (I have a contract) of $4,500. $3,500 is their labor 50 or and &1,000 would have been for materials. We were definitely going to go with better materials so we only really paid attention to their labor price of $3,500. They said the job would take 3 days and they told us they would start on a Monday. They postponed until Tuesday, they took a day off in the middle of the week for important business and they did not finish up until Sunday afternoon. My husband and I had been looking around every time they left and we were finding more and more things. Every day would bring it to their attention and she said they would fix. We did ask for two doors to be hung that was not on the original quote. At the end of everything she wanted $300 more than the original $3,500 quoted. I believe it was for the door hanging. I then proceeded to show her the hole in the arm of my brand new 2500 couch I showed her the paint that was all over the edge of my brand new carpet that was literally being installed the day they came to quote us I showed her there's no ventilation in the drop ceiling they never cut out vents the tracks in the ceilings do not meet the ceiling tiles do not fit light fixtures are falling the back door does not fit and they did not trim it out so we have gaps in our door and I believe the door frame is bent and useless the bathroom door does not shut due to it not fitting there is a cracked tile in the ceiling every piece of paneling has little holes or tears Nothing fits they painted the trim while on the walls so there's paint all over the paneling all over my floor the back door knob they have flipped upside down it does not lock will not work. There is broken trim they used my household vacuum to vacuum up their mess everyday where I had nails and screws coming out of the hoses ripping holes in my vacuum Some of the trim is not painted the same color as others They did not trim out the window There's not one job they were hired to do that was completely Done and done properly And all she told me the whole time was you owe me 300 I did the best I could or oh we don't do that you have to hire somebody else after they already tried doing the job and screwing it up. I'm sorry this was so much to message and the box was so small and I think this all came out thoroughly I really hope I didn't make a fool out of rambling. At the end I did pay the full $3,500 that was originally quoted even though I also had to replace paneling they broke for them just to turn around and reinstall it and break it again but they did get the full payment I did not renege on the contract. I forgot to add there were no holes or vents putting anything so I can't put outlet covers on I cannot put light switches on I can't do anything nothing is is ready"

"Jorge was great. He went above and beyond. I needed an aluminum garage repainted. Other companies wanted to just pressure wash it and paint. Jorge sanded to bare metal, primed it then repainted. Highly recommended. Out of 10 stars, he’s a 12."

"They did a great job. Each day they cleaned up. Even when I keep adding more to my project. It was no problem. Juan and his were easy to work with."

"Got the job done!"

"Steve Gavin, the owner came out and provided me with a great price that was inclusive of the entire scope of the project. During our meeting he took the time to explain the process that his company uses. Once the permits were issued the crew arrived the next morning at 7:00 a.m. as promised. The crew met the deadline for a 1:30 inspection from the Village of Deerfield. They not only met the deadline but they passed the inspection without any issues to be corrected. The crew worked until 7:00 p.m. completing the job. I would also note that they left my home spotless!"

"First of all, we are happy with the finished product of our master bathroom and walk-in closet. We are NOT happy with the owner of this business and his handling of our project. Jeff took time to design our space over several meetings. He promised that he would be available to choose tile/granite/light fixtures/plumbing fixtures whenever we needed him. Timeline was discussed with a 6 week from contract start and a project time of 3 weeks. Permit submission was done by myself with plans drawn by Jeff. We failed the permit process with 14 items that were not addressed due to insufficient drawings. Additional time/effort was required by Jeff and us to meet the requirements to meet code, which pushed our project back several weeks. We also paid more for the project due to Jeff needing to insure his workers for our village (a cost he should have known upfront). With new drawings, we re-submitted and were approved for work to begin. I can't say enough about the FANTASTIC workers that Jeff has on his team. They were courteous and did excellent work and even suggested design modifications that made sense. One of our first tasks was to pick out a granite surface. Jeff gave us the name of a granite place and that he'd meet us there. He NEVER showed. We picked granite on our own that day. We ordered tile - on our own. We chose lighting, plumbing, fixtures, and paint colors - on our own. The next time and ONLY time we saw Jeff for the duration of the project was when he delivered the vanity and asked for money (same visit). The total project ended up taking over three months to complete. Due to various project modifications/additions, we had no idea what our final invoice would be. We waited and waited for some type of final figure. 8 months after the project was completed we finally received a remaining balance invoice for over $11,000. We were shocked to receive this invoice so far after the project was completed. Jeff explained that COVID and not having an office manager were reasons behind us not getting an invoice before then and that we fell between the cracks. While we don't argue the price, we did not appreciate the length of time it took him to get the job done, nor the amount of time before we received a final invoice. When we offered to pay $2,000 each month for the next six months we were sent a very threatening email offering us three options for payment in full NOW. Suddenly this money is due NOW when he has carried this receivable for 8 months already? We will NEVER recommend Artistic Kitchen Concepts (Jeff) to anyone in the future. His involvement in the project started out well, but dropped off to the point where we never saw him, had no further input from him, and didn't receive an invoice until 8 months after the project was completed."