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"Great service!"

"I called American Brothers Plumbing to install a reverse osmosis under the sink. Everything seemed good. So, when my water heater needed to be replaced. I called them to install one I bought from Home Depot. The same plumber did both jobs. Our kitchen sink is in the corner (bad place). Because of the diamond cabinet in the corner. There is a large space between the cabinet and the wall. The interior of the cabinet was painted with water proofing paint. Because it help the sink. There was a leak between the cabinet wall and the house wall from the install of the reverse osmosis. Which was undetectable from inside the cabinet because of the paint. What made it worse. The only time we went in that cabinet was to change the water filters every 6 months. I noticed that the back wall of the cabinet was budging. I pushed on it and it was completely rotten. I removed the entire back wall of the cabinet and found the leak where the reverse osmosis connects to the valve. As of now, 3 cabinets need to be replaced because of water damage. I called them to let them know what I have found. They sent someone to take a look. He asked me if I had an invoice. I said no. Then the owner said, "I don't believe we did the job". There is only 2 things I want to tell the owner. 1. You should take responsibility for your workers. 2. Or you have someone going around doing work under your name and putting up stickers with your name, logo and phone number on it."

"Very unprofessional. Came out in March for a pool leak said it was around the light and supposedly fixed it. When David put one part back together after he checked for a leak, he put a broken O-ring in and when I turned the pump on, water started spraying out of the valve, it took them over a week to come back out and replace it. Linda said to just keep running the pump until they could get out here, which was horrible advise, really with water spraying all over the place, I think not. After a few more days, rust started forming around the screw that was replaced in the light, obviously not the right type of screw. Called and let them know cause the rust was spreading. A few weeks later, yes, WEEKS, the owner Kris came out and said he had fired the guy who worked on our pool cause he didn't know what he was doing. While here, Kris checked for other leaks and said that around the frame of the skimmer basket was a leak and he took my e-mail address and was going to e-mail me an estimate, which I NEVER got. When I called their office and FINALLY spoke to Linda, she said that Kris decided that since it was only him doing the work now and was very busy that he decided he wasn't going to do work in our area at this time. I was very understanding and MORE than patient when they just kept putting me off because they were so busy, during this time and gave them PLENTY of time due to the pandemic situation. And then to be told he wasn't going to come to our area, I felt they should've refunded me some of the $350 I paid, which was suppose to include finding the leak and a FREE estimate that I NEVER got. I would NOT refer this place to anyone. My pool still leaks and also, the first person that came out, cracked our light in the pool, maybe due to inexperience for the job that was required. After all, the owner Kris even said that's why he fired the guy, he didn't know what he was doing. I would give them minus 10 stars if that was possible, 1 is way over rated....."

"I was having a heat wave in Las Vegas and my AC unit was not working. I called Fast Response Services and they came out the same day to fix it. The technician, John, was very friendly and knowledgeable. He explained everything he was doing and answered all of my questions. He was able to fix the AC unit quickly and efficiently. I was very impressed with the service I received from Fast Response Services. I would definitely recommend them to anyone in need of HVAC services."