Get matched with top egress window installers in Lexington, OK

"We ordered 2 windows on May 4th (Saturday) the order was officially dated May 6th (Monday). I understand dating the order for the following week on a Saturday. We were told (and the contract states 6-8 weeks) that the windows would be in the last week of June. The salesperson verified that the windows would be in no later than the last week in June. I checked with Thermal Windows about 5 weeks into the order to verify that everything was fine and the windows would arrive when promised, the answer was yes everything was fine with the order. But - it ended up taking almost 11 weeks to get two fairly standard-size windows. This delay pushed the entire project off and meant having to reschedule contractors and then having to wait until they were available again to complete the work. We are replacing a set of doors with windows so it is not as simple as taking one out and putting another in an existing space. There is framing, sheathing, brickwork, etc. Brian (not sure of his title) drove to Tulsa(?) to the plant and picked up our windows, after he arranged a time for us to pick up the windows he called my husband back after he realized he would drive right by us on the way back from Tulsa and offered to deliver the windows. My husband was happy with the delivery and windows. The windows themselves look good and appear to have good quality but the customer service side of the company leaves a lot to be desired. Mixed messages from different staffers, being told our windows were not on the truck and would have to wait another three weeks for the next delivery, etc. When it finally got to Brian he took care of the issue to the best of his ability. The company needs more than one person who can answer questions accurately and needs to implement a better order tracking and information system. A folder on a desk is not an efficient method for order tracking."

"We are pleased with the window well covers.  They can lock from the inside which is an extra security feature.  I have a better piece of mind that animals and children will not fall in the window wells and get hurt. <br />"

"Everything went perfect from beginning to end. Great Sales personal very professional and not pushy at all, we decided to get the windows waited 2 weeks and the installers arrived at my house within 5 minutes as they said they were going to be there, Installation went well and fast they clean everything as they found. Now I am just enjoying my windows they look and performed great."

"Ed was quick to respond and did all the work in a timely manner. He gave a written detailed estimate and explained all the work upfront. He took good measurements of the windows needed to be replaced. He came back the next day and replaced the slider on one window. He matched the color and grill on all the windows perfectly. It took a week to get my new windows - one of the windows did not fit so he back ordered and got us the replacement a week later. Overall, I'm very satisfied with Ed's work and would hire him again. <br />"

"They were at my house within 2 days to complete the work at an affordable price. <br />"

"So glad I went this this company! Frank was very professional and did a great job. My new window looks AMAZING!"

"It was good. I'm still waiting for two windows. They did what they said they were gonna do and cleaned up after themselves."

"Very well! They were very nice and efficient to make sure I wasn't left with an opening in my rent home longer than need be"

"The office is very responsive and easy to get a hold of.  They contact their contractors well. <br /> I loved Brad who is so fun and helped me get this project started and done."

"They quoted a price for my wall repair which was water damaged, they repaired it, did everything they said and billed me a slightly lower price because it wasn't as much as they expected. How many times does that happen??? Very happy with them, and would use them again and refer them to anyone. <br />"