
Serving Lexington, OK and surrounding areas
In business since 1980
Free estimates
Warranties offered
"We ordered 2 windows on May 4th (Saturday) the order was officially dated May 6th (Monday). I understand dating the order for the following week on a Saturday. We were told (and the contract states 6-8 weeks) that the windows would be in the last week of June. The salesperson verified that the windows would be in no later than the last week in June. I checked with Thermal Windows about 5 weeks into the order to verify that everything was fine and the windows would arrive when promised, the answer was yes everything was fine with the order. But - it ended up taking almost 11 weeks to get two fairly standard-size windows. This delay pushed the entire project off and meant having to reschedule contractors and then having to wait until they were available again to complete the work. We are replacing a set of doors with windows so it is not as simple as taking one out and putting another in an existing space. There is framing, sheathing, brickwork, etc. Brian (not sure of his title) drove to Tulsa(?) to the plant and picked up our windows, after he arranged a time for us to pick up the windows he called my husband back after he realized he would drive right by us on the way back from Tulsa and offered to deliver the windows. My husband was happy with the delivery and windows. The windows themselves look good and appear to have good quality but the customer service side of the company leaves a lot to be desired. Mixed messages from different staffers, being told our windows were not on the truck and would have to wait another three weeks for the next delivery, etc. When it finally got to Brian he took care of the issue to the best of his ability. The company needs more than one person who can answer questions accurately and needs to implement a better order tracking and information system. A folder on a desk is not an efficient method for order tracking."











